Home Lending Direct Team Manager

4 days ago

Perth, Australia Bankwest Full time

An exciting opportunity has arisen for a Team Manager to join our Customer Home Lending team in a 6 month secondment. The team is situated in Bankwest Place and provides lending support to our customers over the phone.
Our Team Managers consistently support our colleagues and we require a manager who will work onsite, Full-time, in our Perth office to support and coach the team.

Do work that matters

As the Team Leader you will be responsible for leading and coaching a team of bank colleagues to ensure that business goals are met and exceeded whilst providing exceptional customer service within our community. During your time in the role you will have an opportunity to impact the customer experience and the success of the program by developing, mentoring and driving your team members to ensure that the Bankwest values and expectations are displayed in every interaction we have.

Day to day you will be responsible for leading a team to drive exceptional customer service experiences. You will do this by:
- Mentoring, coaching and developing your team's skills and knowledge to increase customer satisfaction- Supporting team members to achieve their individual development goals- Developing staff to support customers to achieve their home loan goals- Adapt quickly within a fast paced and ever changing environment- Raising awareness of Bankwest's digital platforms and educating customers to utilise these platforms- Fostering a culture of continuous improvement- Driving a risk aware culture and being accountable for operational risks within the team

We’re interested in hearing from people who have:
- Leadership experience with proven achievement against results- Personal alignment with the values of Bankwest- Ability to motivate and inspire a team- Knowledge of lending processes

You can be you

At Bankwest, we attribute our ongoing success to our customer-focused people and vibrant culture. We promote flexibility to balance your work and home life and ensure you achieve your career goals and personal needs. Bankwest is adopting new ways of working and embracing new technologies to meet rapidly changing customer needs in today’s digital economy.

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Advertising End Date: 05/01/2025

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