Bankwest Home Lending Manager

Home Lending Manager

Full Time, All Locations

We're looking for a Home Lending Manager to join our phone-based Proprietary Lending team. This role is all about building long-lasting relationships and delivering tailored lending solutions to our customers. You'll be part of a team that thrives on trust, confidence, and advocacy in every interaction, helping customers achieve their home finance goals with ease and expertise.

Your day-to-day:

• Help customers achieve their home finance goals tailored to their needs
• Work with customers over the phone who have come through as digital leads
• Resolve customer issues and complaints in a timely and professional manner
• Maintain existing proprietary relationships

A bit about you:

• Relationship-focused and customer-centric
• Skilled in asking the right questions to uncover customer needs
• Confident communicator with excellent discovery skills
• Passionate about delivering brilliant customer experiences

We're interested in hearing from people with:

• Experience in a similar home lending role from within a bank or mortgage broker environment
• Well-developed knowledge of home lending products and current responsible lending legislation
• Proven ability to resolve customer issues professionally
• A strong focus on customer satisfaction

A bit about us:

We're on a mission to become Australia's favourite digital bank - a big transformation from our roots as one of Australia's oldest banks, to a bank made for the needs of now. We're placing the focus solely on our customers, as we deliver products that are more useful and experiences that are more intuitive - to make banking seriously uncomplicated.

And we know we've got what it takes. It's no secret that our weapon is our people, who foster a culture of bold ideas, curiosity and desire for change.

In turn, colleagues benefit from flexible work arrangements, unique career opportunities and a workplace where everyone feels valued and empowered. We prioritise diversity and equality, because we know that a safe and inclusive work environment is vital for doing great work.

We say our culture is "Made by Us". And we're really proud of that. See what we're all about here.

The benefits:

• Flexible working so that you can balance life in a way that works for you
• The resources you need to grow your career and develop to your full potential
• Annual volunteer leave so that you can give back to the causes close to your heart
• A range of work perks across financial, lifestyle and general wellbeing initiatives
• Meaningful recognition that rewards great work with great rewards

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.