Associate, Home Lending

1 week ago


Perth, Australia NAB Full time

Associate, Home Lending
- Job number: 798112
- Primary position location: WA- Perth inner
- Category: Administration & Office Support
- Category: Banking & Financial Services
- Work type: Permanent Full time
- Closing at: Jan 24 2025 at 23:55 AWST

**Favourite**

- **Are you passionate about helping people achieve their home ownership dreams?**:

- **Do you thrive in a dynamic environment where innovation meets exceptional customer service?**:
Your career at NAB is about more than money, it's about serving our customers well and helping our communities prosper.

**We currently have opportunities for multiple Associate positions across Australia within our Performance Excellence team.**

This role will assist our Home Loan Executives as they drive their business out in the market. You will be part of a successful and diverse team and be the key interface between our Home Loan Executives and our valued customers.

**In the Associate, Home Lending role you will**:

- Demonstrate exceptional customer service to our customers and the Home Loan Executives you support through being truly customer centric and customer obsessed.
- Attract and retain customers by understanding what drives business growth.
- Continue to build own your own capabilities by driving your own personal development.
- Reduce risk and build trust by protecting our customers, employees, and the Bank.
- Utilise your knowledge of the Home Loan process to support our customers and Home Loan Executives with any queries.
- Help customers to get set up digitally by educating them on our digital banking options.
- Ensure follow through with any promises of information as well as any known future needs.
- Work as part of a fast-paced and energetic team

**What you'll bring**:

- Your in-depth understanding of the Home Lending process allows you to navigate complex situations with ease, and a secured lending accreditation would make you an even greater asset.
- At the heart of everything you do is a genuine passion for putting customers first, ensuring their needs are not only met but exceeded.
- You have a natural flair for connecting with customers, listening to their concerns, and guiding them through their journey, ensuring every interaction is seamless and positive.
- Your operational skills are second to none, with the ability to manage multiple tasks, stay ahead of deadlines, and keep a strong focus on the customer throughout.
- You excel at building rapport and trust quickly, leveraging strong stakeholder engagement and communication skills to foster lasting relationships.
- As a self-starter, you're proactive and driven, always taking initiative to solve problems independently while keeping the customer at the centre of your decision-making.
- Results matter to you, but so does working as part of a vibrant, supportive team that shares your customer-obsessed mindset.
- With a tech-savvy nature, you're adaptable and open to new tools and platforms, always seeking out better ways to enhance the customer experience.

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB**

Unsolicited CVs from agencies will not be accepted.



  • Perth, Western Australia beBeeCareer Full time $150,000 - $180,000

    Home Lending ProfessionalDeliver a superior banking experience to our customers by establishing trusted relationships and meeting their financial goals. This role offers the flexibility to prioritize your workday and meet with customers via Zoom or face-to-face, with a dedicated associate assigned to assist you.The Home Lending Executive plays a significant...


  • Perth, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Location**: WA- Central East region, WA- North region, WA- Perth inner, WA- South East region We are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer...


  • Perth, Western Australia Nab - National Australia Bank Full time

    **Work type**: Permanent Full time**Location**: WA- Central East region, WA- North region, WA- Perth inner, WA- South East regionWe are an equal opportunity employer and have a diverse and inclusive workforce supported by our African Australian and Indigenous employment programs, Graduate and Trainee programs. We are proud of our LGBTI Gold employer status...


  • Perth, Western Australia NAB Full time

    Are you passionate about helping Australians achieve their dream of home ownership?Do you thrive in a fast-paced, customer-centric environment where your expertise and dedication can make a real difference to our customers?Are you a high-performing lender ready to grow your network and business?If so, we invite you to apply as a Home Lending Executive.Your...


  • Perth, Australia Bankwest Full time

    Do work that matters As our Home Lending Direct Consultant, you will be responsible for providing exceptional customer service through initiating quality conversations across all products and services including home loans. You will do this by: - Holding personalised and effective needs-based conversations with our customers to understand and identify New...


  • Perth, Australia NAB Full time

    Home Lending Specialist Hub - Job number: 798053 - Primary position location: WA- Perth inner, WA, Australia - Category: Banking & Financial Services - Category: Retail/Consumer - Work type: Permanent Full time - Opening at: Jan 7 2025 at 06:00 AWST - Closing at: Jan 21 2025 at 23:55 AWST **Favourite** **NAB is looking for motivated and driven Home Lending...


  • Perth, Western Australia Commonwealth Bank of Australia Full time $90,000 - $120,000 per year

    Home Lending ManagerFull Time, All LocationsWe're looking for a Home Lending Manager to join our phone-based Proprietary Lending team. This role is all about building long-lasting relationships and delivering tailored lending solutions to our customers. You'll be part of a team that thrives on trust, confidence, and advocacy in every interaction, helping...


  • Perth, Australia Commonwealth Bank of Australia Full time

    Home Lending Specialist - WA South We are currently seeking an experienced Home Lending Specialist for WA South. This is a permanent full time career opportunity. **See yourself in our team** Our Home Lending Specialists are based in our Commbank branches. They are the type of people who thrive on creating long-lasting relationships. They know how to ask...


  • Perth, Western Australia NAB Full time $60,000 - $120,000 per year

    NAB is looking for motivated and driven Home Lending Specialists to join our teamOur people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.In...


  • Perth, Western Australia Bankwest Retail Full time $80,000 - $120,000 per year

    Home Lending ManagerFull Time, All LocationsWe're looking for a Home Lending Manager to join our phone-based Proprietary Lending team. This role is all about building long-lasting relationships and delivering tailored lending solutions to our customers. You'll be part of a team that thrives on trust, confidence, and advocacy in every interaction, helping...