Scheduler

2 days ago

Melbourne, Victoria, Australia Servus Group Full time $60,000 - $90,000 per year

Scheduler – Drive Efficiency for a Growing, Award-Winning National Team

Servus Group – Melbourne Office Vermont | Full-Time | Plumbing, Electrical & Maintenance Industry

Are you a confident, organised problem-solver who enjoys coordinating people, schedules, and moving parts? We're looking for a motivated Scheduler to join our Melbourne team, working in our Vermont office to support the daily operations of our award-winning national plumbing, electrical, and maintenance business.

If you thrive in a fast-paced environment, stay calm under pressure, and enjoy working with a close-knit team, this role could be your next great opportunity.

About Us

Servus Group is a national leader in plumbing, electrical, and maintenance services, known for our quality workmanship, customer focus, and team-first culture. With ongoing growth across Australia, we're seeking a Scheduler who can help keep our field operations running efficiently and deliver the outstanding service our clients expect.

About the Role

As Scheduler, you'll be a vital link between our clients, technicians, and internal teams. Your role is to ensure our field crews are where they need to be—on time, fully briefed, and ready to deliver exceptional service. You'll split your time between our Vermont and Bundoora offices, supporting operations across Melbourne.

What You'll Be Doing

  • Coordinate job scheduling for plumbing, electrical, and maintenance works
  • Allocate work orders and manage technician calendars efficiently
  • Communicate job updates and appointment details to clients
  • Monitor job progress and respond to scheduling changes or urgent requests
  • Liaise with field staff and management to meet daily KPIs
  • Maintain accurate records in simPRO and other systems
  • Deliver a professional, responsive customer experience from start to finish

Who You Are

  • Experienced & Organised – Background in scheduling, dispatch, or operations with the ability to juggle competing priorities
  • Problem-Solver – Calm, adaptable, and quick-thinking under pressure
  • Tech-Savvy – Confident with job management systems (simPRO experience highly regarded)
  • Clear Communicator – Professional, concise, and friendly in all communications
  • Team-Oriented – Works well with others but can also operate independently
  • Detail-Focused – Accuracy and efficiency matter to you

What You'll Need

  • Previous experience in scheduling, coordination, or workflow management
  • Strong time management and multitasking skills
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • Experience using simPRO or similar job management systems (highly regarded)
  • Excellent customer service skills and confident phone manner
  • Professionalism and reliability
  • High school certificate or equivalent (administration or operations qualifications a bonus)

What We Offer

  • Full-time role – Monday to Friday (38+ hours)
  • Competitive salary + superannuation, based on experience
  • A growing, national business with long-term career opportunities
  • Supportive leadership and a collaborative team environment
  • The opportunity to work from both our Vermont and Bundoora offices
  • The chance to play a key role in our operational success

Ready to take the next step with a company that values initiative, problem-solving, and team spirit?

Apply now and become an essential part of Servus Group's continued national growth.

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