Shell Card Customer Service Specialist

7 days ago

Docklands, Australia Coles Express Full time

**About the team**:
This is an amazing opportunity to work for Viva Energy Retail, Australia’s largest single branded mobility and convenience retail network. It’s a really exciting time to join with Viva Energy who are growing and diversifying through the recent acquisition of Coles Express and On The Run Group. We’re all about helping people reach their destination, whether it’s filling up your car, grabbing food to go, or topping up essential groceries, we’re all about helping people reach their destination, we’re here when you need us.

**About the role**:
You will love helping customers and no two days will be the same. You will work as part of high performing team delivering an amazing customer experience making the complex simple as you creatively solve problems and provide superior service. Some of the duties you will be performing will include;
- Demonstrating a strong sense of ownership of issues/scenarios presented day to day, managing them through to completion within designated timeframes
- Identifying and effectively managing a customer’s issue through to an agreed resolution.
- Collaborating with the Shellcard Team to understand how the business strategy/activity links into the focus on an extraordinary Customer Experience
- Use your knowledge to upsell Shellcard CVP & Offers
- You will troubleshoot and promote Customer use of self-service functionality.
- Drive improved CSI and NPS to ensure customer satisfaction/experience is exceeded.
- Provide account management for our Mass Market customer segment.
- Deliver against agreed Key Performance indicators and targets

***
**About you and your skills**:

- People Management and Relationship Building skills
- Develop and strengthen existing and new customer relationships -internal & external
- Driving technical and operational efficiencies to improve Customer Experience and service delivery metrics
- Identifying opportunities to meet customer needs (existing and future) through workshops, collaboration sessions and customer verbatim.

**Qualifications**
- Their ability to articulate, listen and communicate effectively.
- Experience in identifying customer needs and provide solutions to solve their concerns.
- Creative problem solving skills.
- Be Customer Obsessed
- Extremely accurate, attention to detail
- Very good written and verbal communications
- Excellent time-management skills
- Strong self-management skills including the ability to work autonomously and prioritise own workload and deliverables
- Ability to influence through others and collaborate across teams
- Intermediate to advanced experience in managing and maintaining records in Customer Relationship Management systems.

Excellent Computer Skills
LI-TP1

  • Shell Card Analyst

    2 weeks ago

    Docklands, Australia Viva Energy Australia Full time

    **Company Description**: A career with Viva Energy Retail is more than just a job! It’s an opportunity to be part of something bigger. The opportunity to join an amazing team committed to enabling the transformation of our business into Australia’s largest fuel and convenience offering. With a multitude of amazing brands, a great customer offer and an...

  • Shell Card Marketing Manager

    3 days ago

    Docklands, Australia Viva Energy Australia Full time

    **Company Description**: A career with Viva Energy Retail is more than just a job. It’s an opportunity to be part of something bigger. Our plans for the future and with our recent acquisitions of Coles Express and OTR positioning us as the leading national convenience retailer delivering the largest corporate run convenience and fuel network with the best...

  • Shell Card Marketing Manager

    3 days ago

    Docklands, Australia Viva Energy Retail Full time

    **Company Description** A career with Viva Energy Retail is more than just a job. It’s an opportunity to be part of something bigger. Our plans for the future and with our recent acquisitions of Coles Express and OTR positioning us as the leading national convenience retailer delivering the largest corporate run convenience and fuel network with the best...

  • Enterprise & Fleet Sales Manager - Shell Card

    9 hours ago

    Docklands, Australia Viva Energy Australia Full time

    **Company Description**: A career with Viva Energy Retail is more than just a job. It’s an opportunity to be part of something bigger. Our plans for the future and with our recent acquisitions of Coles Express and OTR positioning us as the leading national convenience retailer delivering the largest corporate run convenience and fuel network with the best...

  • Customer Experience Specialist

    7 days ago

    Docklands, Australia Rider Hunt International (RHi) Full time

    **Overview**: - rhi is recruiting for a Customer Experience Specialist to join our clients team in Melbourne on a 12-month contract. **Purpose of the role** - As the Customer & Offer Development Advisor, you will lead the development and execution of customer-facing offers and commercial partnerships across the ANZ region, with a focus on gift card, our...

  • Customer Service Specialist

    5 days ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Customer Service

    2 weeks ago

    Docklands, Victoria, Australia Australian Red Cross Full time $60,000 - $80,000 per year

    Part-time position – 22.8 hours per weekMaximum term role until September 2026 (Secondment opportunity)Docklands, VIC locationAbout Red CrossAustralian Red Cross is part of the world's largest humanitarian movement. We support and empower people and communities in times of vulnerability. We act for humanity.About the roleThis position is the initial point...

  • Customer Service Officer

    1 week ago

    Docklands, Australia Accelerate Workforce Solutions Group Holdings Pty Ltd Full time

    Exciting Customer Service Coordinator Opportunity. If you are a customer service specialist craving excitement, growth, and the rush of being part of a Small and Medium Enterprise (SME) with bold plans for expansion, then look no further - we want you on board! **Who We Are**: For 25 years, our client has been delivering bespoke workforce management...

  • Retail Customer Service Officer

    7 days ago

    Docklands, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...

  • Customer Experience Specialist

    2 weeks ago

    Docklands, Victoria, Australia AGL Energy Full time $90,000 - $120,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...