Process Improvement Specilaist

4 days ago

Sydney, Australia Facto Full time

Mixture of office based (Sydney CBD) and WFH
- 11 month contract with potential to extend
- Flat business structure with good development opportunities

Facto is an Australian-owned and operated professional services business offering specialized Business Analysis, Quality Assurance, and Project services across a variety of sectors - from financial services to telecommunications - with clients big and small, from SMB through to enterprise.

We started Facto with a clear mission to simplify technology delivery and bring tangible benefits to our clients.

We are currently partnering with a leading energy organsiation to work through the improvement initiatives across operations, supply chain, and finance. The role reports to the Head of Transformation with a vision to provide enterprise-wide Process Improvement initiatives.

**Role requirements**
- Document or analyse the current process, identify pain points, and present recommendations to improve customer outcomes, drive operational efficiency and build process capacity.
- Facilitate workshops with stakeholders, Leadership team, and Functional teams to develop business processes; to quantify and prioritise opportunities.
- Develop artifacts to influence, communicate and present opportunities to stakeholders.
- Document business process, RACI tables, and frameworks to ease socialisation and longevity of new processes.
- Develop and implement metrics and controls to monitor and respond to process variations, errors, and failures.

**Key skills needed for the role**:

- Business Process Improvement management experience.
- Knowledge of BPMN - Business Process Modelling Notation; experience in using ARIS software or equivalent software would be an advantage.
- Lean Six Sigma Green Belt certification would be an advantage.
- Must be a self-directed learner with a pragmatic approach to developing customer-centric solutions
- Strong facilitation, negotiation, and conflict resolution skills.
- Must have excellent communication and interpersonal skills to frame a problem and influence an outcome

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