General Manager

5 days ago

Sydney, Australia Employment Hero Full time

The General Manager role is responsible for the service delivery of Vivid Property Services and to ensure compliance with contractual obligations. The General Manager will provide strong financial management across their portfolio group. Included will be the design and management of a resource plan and that all key performance targets are met or exceeded within budget.

**General and Financial Management**:

- Comply with all Vivid policies, procedures and processes and all relevant statutory obligations.
- Accept full P&L accountability for financial management across the portfolio including the need to meet financial targets and stretch targets in accordance with detailed budgets. This role will have the delegations of authority and empowerment to meet financial and other corporate targets.
- Ensure real time management of finances and meet monthly with key staff to review issued P&L budget performance, anomalies and execute strategies to achieve target.
- Liaise with Financial Controller on all aged debt and project manage closure of any issues.

Strategic Operations Management:

- Design and implementation of a documented and maintained service delivery model in accordance with Vivid standards and contracted obligations to ensure, compliance, service standards and key performance indicators (both Vivid and client) are met or exceeded within budget.
- Design and manage the Operations and Resourcing plan across the group consistent with Vivid DOA, account budgets and Vivid corporate objectives.
- Ensure that all workers representing Vivid are trained, competent and adequately supervised.
- Ensure that all Vivid systems are used and maintained according to Vivid standards, in particular; performance management, rostering, payroll, general cleaning, periodical, ad hoc works, consumables and CleanTrak across the group.
- Develop and deliver strategies to ensure the retention and growth of client accounts, ensuring an NPS of >8 and no more than 1 complaint for every 500 services delivered.

Leadership Management:

- Provide leadership, coaching and management of all reports in alignment with Vivid processes and procedures.

**Business Development**:

- Take overall responsibility for the end-to-end Transition of new business within the group in collaboration with the Transition team and other stakeholders.
- Utilise available resources to build deep knowledge of clients and industries within the group to drive efficiency and effectiveness into the Vivid service delivery model whilst achieving broader objectives.

**HSEQ Leadership**:

- Act as a role model and provide support with the implementation of HSEQ related programs to enforce a positive HSEQ culture and encourage others to do the same.
- Accountable for the delivery of Vivid corporate HSEQ KPIs as they relate to audit, training, communication, incident management, corrective actions and other vivid programs
- Accountable for the development and delivery of HSEQ KPIs for the client account/s
- Encourage and ensure the reporting of all incidents, issues, concerns, breaches etc.
- Ensure all incidents are investigated and corrective actions are in place (and actioned) to prevent incident recurrence

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