Technical Support Representative

2 weeks ago

Brisbane, Australia Winson Group Full time

An entry-level opportunity is currently available for a Technical Support Representative to join our insignia Technical Services department. This is an excellent career move for someone passionate about technology, customer service, and problem-solving.

About insignia:
insignia is a leading national distributor of industrial labeling and coding equipment and label producer with over 45 years of experience in the Australian packaging market. We have multiple production and warehousing facilities across the country, supported by national sales and technical service offices. A subsidiary of the Winson Group, we are renowned for quality, innovation, progressive customer solutions, and relationship management. We have a strong history of success, are growth focused for the future, and value and respect individuals within our business.

Your Graduate Journey:
If you recently Graduated, you will participate in a structured two-year Graduate Program, designed to help our graduates learn, grow and thrive within a supportive environment. Our program focuses on providing a diverse experience and supporting your growth and development based on your career ambitions and goals.

Your learning experience will consist of both personal and professional development, including on-the-job training and regular attendance at formal external training courses, networking opportunities and conferences. Within our graduate program, you’ll be working in a fun, rewarding organisation that offers you direct impact, visibility and the opportunity to grow and advance in your field of interest.

About the role:
As an integral part of our busy Customer Technical Support team, your main duties will involve managing our 1800 service help-desk line, ensuring that our customers receive superior service. To help maintain insignia’s outstanding customer relationships, you will:
Provide over the phone technical advice for a broad range of our equipment and products

Manage Service Order creation

Learn to undertake basic hardware repair in the workshop

For more information, please view the Position Description.

About you:
Our ideal team member is positive and eager to learn. We are also looking for a solutions-focused and technically minded person - but no prior experience in helpdesk or technical support work is required In return, you will bring:
Hold a recent undergraduate degree and looking to start your professional career

A positive attitude and willingness to work across the office and workshop environments

Good computer literacy with MS Office programs, CRM experience highly regarded

Good phone manner and understanding of customer service principles

Mechanical or other technical aptitude or interest

This role offers excellent on-the-job training, and an opportunity to work with a dedicated and helpful team. Note, from time to time this role may require some manual handling work within our workshop.

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