Product Manager

1 week ago

Melbourne City Centre, Australia Department of Government Services Full time

**About us**
The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**
As a Product Manager at DGS, you will help design and improve the digital tools that support the everyday work of people across the Victorian Public Service. These tools are used for things like HR, finance, and other shared services that help government departments run smoothly. Your job is to make sure these products are easy to use, meet the needs of staff, and help make the public service more efficient and a better place to work. You'll work closely with different teams and departments, using feedback and data to guide decisions and make improvements. This role is a great opportunity to make a real difference behind the scenes in how government work

**Key Accountabilities**
- Use data analysis and reporting to drive product decisions, stakeholder engagement and backlog prioritisation
- Experience in a digital business with a record of accomplishment in improving the Customer Experience
- Analyse customer feedback and the overall the performance of the product portfolio from a business, agency and client perspective to identify and prioritise enhancements to improve Service Victoria's products and the experience for customers.
- Participate in agile ceremonies, providing leadership to build the team's capability in agile methodologies and capacity to deliver.
- Work closely with all areas of the business, in particular executives, delivery teams, business analysts, technical delivery and user experience staff to ensure scope, requirements and stories are clearly understood, documented and approved.
- Regularly liaise with representatives from Victorian Government agencies and departments to demonstrate latest product iterations to customers (pre-release) and gather feedback. Prioritise and communicate this feedback to the team.
- Ensure that the Director, VPS Products & Services and the Chief Product Officer are kept up to date with progress, delays to progress and any issues arising that will impact on the timely delivery of products.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.

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