Clinical Operations Support Officer

Location: Melbourne | Northern Metropolitan

Job type: Full time

Organisation: The Royal Women's Hospital

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Human Resources, IT and Telecommunications, Information Management, Nursing

Reference: 24523

**Clinical Operations Support Officer**

**Fixed Term (12 months), Full Time**

**Three roles available**

The Royal Women’s Hospital is Australia’s first and largest specialist hospital dedicated to improving the health and wellbeing of newborns and women of all ages. To join the Women’s is to be instrumental in forging progress towards health equity for women from ground-breaking research through to the bedside delivery of multi-disciplinary clinical care.

Creating exceptional experiences is at the heart of everything we do for our patients, their families, and our people across our specialised services within maternity, neonatal and women’s health.

The Clinical Operations Support Officer role will provide critical daily operational support to at least one specific clinical directorate (e.g. Maternity Services, Women’s Health Services or Neonatal Services), working closely with the leaders of the clinical units.

**Your contribution**

The Clinical Operations Support Officer role will provide daily workforce-related support to Nursing and Midwifery areas - Maternity Services, Neonatal Services and Women's Health Services. The role will partner with the leaders of clinical areas (i.e. Nurse Unit Managers (NUMs) and Team Leaders (TLs)) along with the Access/Workforce Manager and the Allocations team to ensure that areas are appropriately staffed through filling day-to-day staffing shortfalls and providing recruitment-related administrative support.

**Duties will include (but are not limited to) the following**:

- Roster allocations support
- Recruitment support
- General administration, reporting and compliance support
- Quality improvement activities

**About you**

To be successful within this role you will ideally have a clinical and operational administration background, and you will need to have:

- Relevant tertiary qualification (Nursing, Midwifery or Business Administration or similar) and/or sufficient number of years experience in a high functioning coordination role, ideally in a healthcare setting
- Ability to efficiently manage and respond to high volume enquiries, administrative tasks, customer service requirements and support tasks in a complex environment
- Polished and professional manner and an ability to quickly form effective professional relationships with stakeholders
- Strong capability with collating and interpreting data, along with coordination, creation and presentation of reports
- Demonstrated commitment to exceptional people experiences

**Our offering**

When you join the Women’s you unite with talented people who share your purpose and unwavering determination to advance health outcomes for all women. You will find a workplace that is collaborative, progressive and passionate about learning and working together in multi-disciplinary teams to ensure you find the**_ exceptional _**in your everyday.

We are proudly Breastfeeding Association accredited. The Women’s is committed to gender equity principles and our people have an awareness of and sensitive approach to violence against women/family violence matters.

**Ready to make the move?**

**COVID-19 Vaccination Requirement***

Please be aware that in line with the Health Minister's Covid-19 Mandatory Vaccination Order, all workers at the Women's regardless of role, will be required to be fully vaccinated (3 doses) for COVID-19 or hold an acceptable medical exemption. Evidence of vaccination is required.

**Influenza Vaccination Requirement**

In line with the Health Services Amendment (Mandatory Vaccination of Healthcare Workers) Act 2020, some health care workers are now required to have their flu vaccination to work in health care. Evidence of vaccination is required. As this role fits into category A or B of the departments risk ratings, applicants will be required to have been vaccinated against influenza. Evidence of vaccination is required.