Customer Service Representative

2 weeks ago

Melbourne, Australia Hudson Australia Full time

**A manufacturer and distributor of sports apparel seeks a Customer Service Representative (B2B) to be based in their office in Cremorne.**

**Customer Service Representative (Business to Business)**
- International manufacturer and distributor of sports apparel
- Flexible hybrid work model
- Great employee perks and discounts
- Great work culture and a collaborative team environment.

Our client, an international fastest growing sports retailer seeks a customer-focused Customer Representative for their office based in Cremorne.

**Your Responsibilities**:

- Supporting sales team and their corresponding accounts.
- Responsible for daily account management of orders, future orders and invoicing of orders.
- Resolves any issues in a timely manner as it relates to assigned sales reps and accounts including returns, damages and sales order discrepancies.
- Communicate with 3PL warehouse daily regarding orders, returns and any order discrepancies.
- Works in tandem with other team members to ensure dealers are receiving the best customer service in the sports industry.

**About You**:

- Great attention to detail
- Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills.
- Excellent written and oral communications skills
- Proven experience from similar administrative / operational or customer service role.
- Experience liaising with internal supply chain and ops team (warehouse, fulfillment, shipment, logistics, orderbook) and partnering with sales / key accounts commercial team would be advantageous.
- Knowledge within the sporting goods or other retail industry will be advantageous.
- Proficiency in Microsoft Office
- Proficiency in Microsoft Dynamics 365 and Salesforce or other CRM platforms would be advantageous.
- Problem solver with great multitasking and analytical skills to find creative solutions.
- Must have full working rights in Australia.

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