IT Service Owner- Education Systems/ Manager

**Job no**: 507264
**Work type**: ongoing full-time
**Location**: Catholic Schools Parramatta Diocese
**Categories**: Information Technology

We are currently seeking an experienced IT Service Owner - Education Systems to work within the Platform team to design user-centric technology solutions, services and journeys, supporting every state of the product development / service design lifecycle to ensure delivery of the best possible end-user experience.

**About the opportunity**:
Reporting to the Head of IT Education Platform, the IT Service Owner - Education Systems is accountable for the management of Application Delivery and Support of all Education systems, such as Canvas, Library and Timetabling systems, as well as working with the broader team to enable outcomes and success of Education Applications and IT Services within the IT Education Platform.

The IT Service Owner is responsible for sourcing information from various sources to enable monitoring of product/service performance and assessing that performance against key regulatory and performance objectives.

The role will involve managing a cross-functional team and leading stakeholder engagement across directorates, schools and external stakeholders to design and deliver service roadmap, and documenting processes to ensure sound change management.

**Key accountabilities**:

- Leading and defining an outcome-oriented service roadmap, informed by customer insights and feedback.
- Defining and writing user stories, acceptance criteria and success metrics, ensuring customer-centric product design, development and delivery
- Ensuring service design compliance with regulatory obligations and relevant CSPD’ s policies and standards, proactively identifying, mitigating and managing risks associated to the service, and remediation initiatives
- Planning and designing tests that validate services have been built against design specification
- Embedding a service management culture within the wider team and lead all service design activities for the platform
- Managing and monitoring change to continuously improve the platform offering and processes to facilitate the overall customer experience, and provide recommendations to improve results
- Managing staff workload, prioritise responsibilities, mentor and coach team members

**Typical experience and qualifications**:

- Proven strategic skills and business acumen with demonstrated success in leading and executing on projects
- Strong communication, stakeholder engagement and management capabilities
- Proven ability to lead and influence without direct authority
- Strong problem-solving capabilities with strong motivation with investigating and providing recommended options/solutions to complex problems and technical nuances
- Experience working in Agile and DevOps environment and cross-functional teams

**In return**:

- Competitive remuneration
- Salary packaging
- Parental leave
- Flexible work arrangements include a hybrid working model
- Wellbeing programs
- Professional development opportunities

**Interested?**

**About us**:
At CSPD we are committed to responding to the needs of students in a world that is changing rapidly. With over 5,000 passionate employees located across our primary and secondary schools, we have the intent and the resources to transform the learning and unlock the full potential of each of our 40,000 plus students. We are always on the lookout for top talent to help us achieve our strategic goal of inspiring the future, through quality catholic schooling and by strengthening the professional lives of our employees.

**Advertised**: 14 Oct 2024 09:10 AUS Eastern Daylight Time
**Applications close**: 23 Nov 2024 23:11 AUS Eastern Daylight Time