Service Delivery Analyst Level 1 and 2

7 days ago

Melbourne, Australia Talent International Full time

**Job Details**:
**Location**

St Kilda

**Salary**

AU$40 - AU$44.40 per hour

**Job Type**

Full Time

**Ref**

BBBH102880_1686871770

**Contact**

Kylie McManus

**Posted**

about 3 hours ago

**Opportunity**
Are you a sports fan? Would your dream be to combine your day job with your passion for Australia's leading game by supporting technology and infrastructure at one of the key grounds?

This is an URGENT 6 week contract on offer with the potential to extend based in Melbourne's inner bayside suburbs.

**Role**
Working with a nationally distributed team with 1-2 others in Melbourne, you'll be providing Level 1, Level 2, and hands-on troubleshooting and support of Windows 10, O365, Audio Visual and third-party networking, peripherals.

This is a role where you'll be supporting the business and patrons at Tier-2 venues. Hours are Monday to Friday 9am to 5.30pm and after hours as required. You'll be joining the on-call roster rotated through the team - working from home if called. Some travel may be involved at times.

You'll be working with a number of internal stakeholders, sponsors, national broadcasters and third-party providers.

This role would suit an experienced Level 1/2 with some desktop support to hit the ground running given the timeframes. Willingness to be hands-on and wear multiple hats is required.

**Role**
- Technical Support Level 1/2 to staff and contractors at various locations
- Support the SOE, resolve issues, following ITIL incident management processes
- Manage escalations to vendors as needed
- Support staff and visitors with hot-desking needs
- Ensure asset registers are up to date and user identity records current
- Provide on-call support on a rostered basis around the national team

**Requirements**:

- 3-5+ years' experience in infrastructure support and systems administration within a Microsoft environment
- Level 1,2 support and troubleshooting - ability to wear multiple hats
- Excellent communication skills and ability to work with third parties, sponsor, network broadcasters
- Ability to work well under pressure, remain calm and professional at all times
- Ability to work with senior executives and support their VC, presentation and boardroom technology at times under pressure
- Bachelor's degree and tertiary qualifications in Information Technology
- Experience supporting Windows 10, O365, Audio Visual, Telephony, Networks
- Experienced with logging, incident management tools (eg Sumo Logic, PagerDuty)
- Ability to work weekends remote from home if called on support roster
- Friendly, outgoing, easy-going personality who works well with a range of people and supportive team player
- Ability to pass a national police check and working with children check as needed
- Have full time working rights (40 hours) per week is required.

Urgent Requirement

**APPLY

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Hudson Australia Full time

    Great opportunity for a Level 1 & 2 Service Desk Analyst who is a self starter with a strong technical aptitude and a customer centric approach, to joing a highly technical and colaborative team on a 12 month ongoing contract, $45 - 50 /hr. Required is a proven track record of level 1 & 2 on-site support, Win 10, Office 365, SCCM. Great opportunity for a...

  • Windows 11 Level 1-2 Service Desk Analyst

    2 weeks ago

    City of Melbourne, Australia Michael Page Australia Full time

    - ASAP start. - Hybrid working arrangements. About Our Client This organisation operates within the Government industry. They are committed to delivering reliable services and maintaining operational efficiency through the use of advanced technology. Job Description - Device & OS Support: Provide Level 1-2 support for Windows 11 laptops, Teams Room...

  • Level 1 Service Desk Analyst

    7 days ago

    Melbourne, Australia Profusion Group Full time

    12 month min contract ( likely extensions or perm) - Excellent daily rate - Broad range of tickets **IT Service Desk Analyst - 12 month contract - Excellent daily rate** - **12 month min contract ( likely extensions or perm)**: - **Excellent daily rate**: - **Hand over to the UK team each evening and log off**: - **Great work /life balance. Supportive...

  • Service Level Performance Analyst

    2 weeks ago

    Melbourne, Australia Optus Full time

    We will only be considering Australian Citizens and Permanent Residents for this role*  Service Level Performance Analyst At Optus, we don’t sit back and let the future happen to us - we’re out there making it. By expanding into new technology and relentlessly improving every day, we’re creating a better tomorrow for all Australians. We believe in...

  • Level 2 Support Analyst

    3 days ago

    Melbourne, Australia Peoplebank Full time

    Location: - Melbourne- Job Type: - Contract- Posted: - about 3 hours ago- Contact: - Priyanka Arora- Discipline: - General IT - Reference: - 258523Our client is a leading Supermarket retailer who are currently looking to expand their Technology Customer Platform team. They are currently seeking **5 Support Analysts** to work on L2 General Application Support...

  • Level 2 Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Profusion Group Full time

    6-month contract - Excellent daily rate - Broad range of tickets **IT Service Desk Analyst - 6 month contract - Excellent daily rate** *** **Company Overview** *** Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team. **Role...

  • Level 2 Application Support Analyst

    3 days ago

    Melbourne, Australia RLDatix Full time

    Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare every day. **How You’ll Spend Your Time** - Manage escalations and provide advanced technical guidance to internal teams and customers. - Perform technical tasks on both Cloud and On-Premises customer systems to ensure stability and...

  • 2nd Level Service Desk Analyst

    5 days ago

    Melbourne, Australia Sharp & Carter Full time

    Salary $95K~$105K + super - Excellent opportunity for a 2IC - Central CBD, WFH and minimum 2 days a week in the office Senior 2nd Level Service Desk Analyst Position Overview: **Responsibilities**: - Provide 2nd level (sometimes 3rd level) technical support - Lead and mentor junior team members - Monitor ticket queues, prioritize tasks, and ensure timely...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Aps4 Junior Service Analyst

    1 week ago

    Melbourne, Australia Department of Employment and Workplace Relations Full time

    APS 4 - Melbourne, VIC; Bendigo, VIC; Canberra, ACT; Sydney, NSW - $82,039 - $87,737 **About the Department of Employment and Workplace Relations** We are committed to empowering futures, ensuring rights and enriching lives. We support people to have safe, secure and well-paid work with the skills for a sustainable future as we ourselves strive to be a...