System Software Support Specialist

7 days ago

Sydney, New South Wales, Australia beBeeResponsibility Full time $80,000 - $120,000
Software Technical Support Role

We are seeking an individual to support customers in the Industrial Automation business, specifically in our Pacific Zone of Australia and New Zealand.

Key Responsibilities:
  • Owning, investigating and resolving complex software issues, proposing work-arounds for customers.
  • Accurate and timely documentation of activities and findings in case management systems.
  • Contributing to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for the team.
  • Collaborating with colleagues in other support centers and departments.

Focusing on customer experience, contributing to successful interactions. Managing customer experience by regular and empathetic communication with customers while keeping focus on technical resolutions. Learning every day and actively contributing to the team and our customers.

Requirements:
  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous.
  • Ability to demonstrate understanding of Windows operating system, networking concepts and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.
  • Working knowledge and understanding or experience with integrating hardware and software.

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