Software System Support Professional

3 days ago

Sydney, New South Wales, Australia beBeeTechnical Full time $95,000 - $135,000

Job Opportunity

We are seeking a skilled Technical Support Specialist to join our support team. The successful candidate will be responsible for ensuring smooth operations for customers, troubleshooting and diagnosing faults across software verticals.

Key Responsibilities:

  • Own, investigate and resolve complex software issues, proposing workarounds for customers
  • Accurate and timely documentation of activities and findings in the case management system
  • Contribute to digital self-help materials and maintain an internal knowledge base
  • Collaborate with colleagues in other departments
  • Focusing on customer experience with regular communication while delivering technical resolutions
  • Learning continuously and actively contributing to the team and customers

Requirements:

  • 2–4 years of experience in Application Support within a large business
  • Good understanding of software architecture, software unit testing, and other aspects of the Software Development Life Cycle
  • Tertiary qualification in Engineering or Computer Science preferred, along with familiarity with software and automation hardware communications

Preferred Skills:

  • Experience with SCADA systems advantageous
  • Understanding of Windows OS, networking concepts, and security
  • Knowledge of Windows tools and commands for diagnosing and troubleshooting software

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