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Software Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeTechnical Full time $87,654 - $123,456
Software Technical Support Specialist Role

We are seeking a highly skilled Software Technical Support Specialist to join our team. This role involves ensuring continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas across SCADA verticals and products that we support.

This position requires owning, investigating and resolving complex software issues, proposing workarounds for customers. You will also be responsible for accurate and timely documentation of activities and findings in case management system.

  • Ensure customer satisfaction by resolving issues efficiently.
  • Document all activities and findings in case management system.
Key Responsibilities:
  • Investigate and resolve complex software issues.
  • Propose workarounds for customers.
  • Document activities and findings in case management system.

To succeed in this role, you will need 2-4 years of experience in Application Support within an ASX top 100 business (supporting mainstream software applications and an array of customers), including proficiency working with and understanding software architecture, software unit testing and other aspects of the SDLC.

Required Skills and Qualifications:
  • Tertiary qualification in Engineering or Computer Science.
  • Working knowledge of software and automation hardware communications and setup.
  • Previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA is advantageous.
  • Ability to demonstrate understanding of Windows operating system, networking concepts and security.
  • Knowledge of general Windows operating system tools and commands that help with diagnosing and troubleshooting software.

A successful candidate will have a strong understanding of software and automation hardware communications and setup, as well as previous experience with AVEVA System Platform and Plant SCADA or GEO SCADA. You will also need to be able to demonstrate understanding of Windows operating system, networking concepts and security.

Benefits:
  • Contribution to digital self-help materials promoting faster problem resolution for our customers while building a robust internal knowledge sharing platform for our team.
Others:
  • Collaboration with colleagues in other support centres and departments.
  • Focus on customer experience, contributing a successful interaction.