Fitness Operations Manager
2 months ago
At Fit Education, we're more than just a fitness brand—we're a vibrant community dedicated to empowering individuals to reach their full potential.
With a passion for innovation and excellence, we offer state-of-the-art facilities, cutting-edge fitness programs, and a supportive environment where both members and team members thrive.
Our commitment to fostering a positive, results-driven culture makes Fit Education an exciting place to grow your career.
Key Responsibilities:Facility Management:- Oversee the daily operations of the Fit Education location, ensuring all equipment, facilities, and services are in top condition.
- Ensure the studio is clean, organised, and compliant with health and safety standards.
- Coordinate with maintenance teams or vendors to address repairs and maintenance issues promptly.
- Lead, mentor, and manage a team of trainers.
- Conduct regular team meetings, training, and development sessions to ensure high performance and alignment with Fit Education values.
- Schedule and oversee staff shifts, ensuring proper coverage at all times.
- Recruit, interview, and onboard new staff as necessary.
- Build strong relationships with members to foster a supportive and encouraging fitness environment.
- Address and resolve member concerns or complaints efficiently and professionally.
- Create programs and initiatives to enhance member engagement and retention.
- Monitor member feedback and implement improvements to enhance the overall experience.
- Manage membership sales, renewals, and upgrades to meet monthly and quarterly financial goals.
- Track and analyse key performance metrics (e.g., membership growth, retention rates, revenue targets).
- Understand the studio's budget, including payroll, expenses, and inventory.
- Drive local marketing initiatives to increase brand awareness and attract new members.
- Ensure Fit Education training sessions are delivered with consistency, energy, and adherence to the perfect session.
- Support trainers in delivering exceptional member experiences during workouts.
- Monitor the quality and performance of group classes, providing feedback and guidance to trainers.
You thrive on building meaningful relationships and value amazing customer experiences.
You can use your charisma and enthusiasm to nurture and expand our member base.
Cert III and IV in Fitness
You get excited about developing innovative strategies and striving for continuous improvement and driving results.
Diploma of Fitness
You are passionate about engaging with the community.
You leverage your friendly personality and love for wellness to forge strong member connections as-well as strong staff connections.
You have a passion for health and wellness.
Your eager to connect with new people and bring enthusiasm to every interaction.
Previous customer service experience is essential, ideally sales/leadership in the fitness industry, however if you don't and you still think you have the skills to apply please do so
What We Offer:Purposeful Career:Work with a renowned brand where your role has real meaning and impact.
Growth Opportunities:Access development programs, coaching, and mentoring to advance your career.
Supportive Culture:Thrive in a highly supportive environment where your success is our priority.
Free Gym Access:Enjoy complimentary access to our state-of-the-art facilities.
Competitive Compensation:Benefit from a competitive base salary plus uncapped commissions.
Additional Perks:Enjoy birthday leave and extra memberships for family and friends.
Impact and Innovation:Shape something special, make a significant impact, and craft a role you truly love.
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