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Membership Director

1 month ago

Brisbane, Queensland, Australia Fitness First Full time
About the Role

We are seeking a highly motivated and experienced Membership Director to lead our team at Goodlife Health Clubs. As a key member of our management team, you will be responsible for driving membership growth and delivering exceptional customer service.

Key Responsibilities:

  • Manage the daily workflow of the club's Member Support Consultants to achieve sales targets
  • Develop and implement strategies to increase membership retention and growth
  • Provide coaching and mentoring to the MSC team to ensure they have the skills and knowledge to succeed
  • Collaborate with the Club Manager to develop and implement initiatives to drive membership growth
  • Ensure that all customer inquiries are responded to in a timely and professional manner

About You:

  • Proven sales and customer service experience with a track record of hitting KPIs
  • Strong leadership and management skills with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills with the ability to build strong relationships with members and staff
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer:

  • A competitive salary and commission structure
  • A comprehensive training and development program
  • A supportive and collaborative team environment
  • The opportunity to work for a leading fitness organization with a strong reputation for excellence

About Goodlife Health Clubs:

Goodlife Health Clubs is a leading fitness organization with a strong reputation for excellence. We are committed to providing our members with a high-quality fitness experience and our team with a supportive and collaborative work environment.