Fitness and Wellness Specialist
3 weeks ago
We are Australia's premier privately-owned fitness organisation, operating in excess of 90 premium clubs across Queensland, Victoria, South Australia, and Western Australia.
We provide improved health, well-being, and a sense of accomplishment to more than 270,000 members through industry-leading gym facilities, innovative group fitness classes, and bespoke personal training solutions.
The OpportunityAs a Member Support Consultant, you will play an essential role in building and maintaining a thriving Goodlife Health Club membership base.
Responsibilities include:
- Proactively contributing to club sales budget utilising sales promotions and referrals campaigns
- Generating and converting high-quality sales leads through community outreach, seeking referrals, and identifying new business opportunities
- Achieving the required number of lead contacts via telephone to maximise sales opportunities
- Providing sales presentations and tours to prospective members
- Creating great member journeys via positive and personalised interactions
- Achieving successful outcomes to enquiries
- Opening and closing the club as per the club roster
- Active involvement in member retention programs, inspiring members to continue their fitness journey
- Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience
We are looking for individuals with:
- Current First Aid & CPR certificates
- The ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
- The ability to solve problems and overcome obstacles
- Outstanding communication abilities - able to listen, understand, empathise, and influence others
- Tenacity with a natural drive to achieve individual targets and team goals
- Customer-focused with a desire to achieve exceptional customer outcomes
A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being, and confidence of people across your community.
We offer a competitive package including base salary, super, and uncapped commission, as well as a complimentary all-access Goodlife membership, anniversary leave days, and recognition for service awards.
Ongoing training and support are also available to develop your customer service, sales, and leadership skills through our Gold Certification and Emerging Leader awards.
About Fitness and Lifestyle GroupFitness and Lifestyle Group is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia.
We support over 585,000 members in leading healthier, more active lives through our portfolio of globally recognised brands, including Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, and more.
We pride ourselves on empowering our team to be their authentic selves at work and welcome applications from people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability, and from other diverse backgrounds.
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