Customer Service and Logistics Lead
2 weeks ago
Job Opportunity
We are seeking an exceptional individual to join our team as a Customer Service and Logistics Lead. This is a fantastic opportunity to work in a dynamic environment and contribute to the success of our company.
About the Role
You will report directly to the Commercial Operations and Supply Chain Director and be responsible for leading and growing a small team. You will work closely with sales, planning, and finance teams to ensure end-to-end processes are optimal.
Key Responsibilities
- Partner with 3rd party logistics providers to ensure customer orders are delivered in full and on time.
- Train and develop 2 x Customer Service & Logistics Executives.
- Process customer orders and contracts from large food and beverage manufacturers.
- Share visibility of open orders with customers.
- Escalation point for customer issues and complaints.
- Internal reporting and projects.
- Systems lead for order to cash processes.
Your Profile
We are looking for a motivated and solution-focused individual with excellent communication and interpersonal skills. You will have a minimum of 5 years' experience dealing with B2B customers in Supply Chain, Logistics, Freight Forwarding, or a related field.
Requirements
- Minimum 5 years' experience dealing with B2B customers in Supply Chain, Logistics, Freight Forwarding, or a related field.
- Intermediate to advanced Microsoft Office suite skills.
- Excellent time management skills.
- People management skills.
- Financial acumen, performance, and results-driven.
- Ability to understand and relay technical information.
- Great communication and ability to build a rapport with stakeholders (internal and external).
- Ability to travel on occasions.
About ADM
At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow.
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