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Customer Service Delivery Supervisor

2 months ago

Sydney, New South Wales, Australia CEVA Logistics Full time

### Job Summary

We are seeking a highly skilled Service Delivery Supervisor to lead our team at CEVA Logistics. As a key member of our organization, you will be responsible for coaching, developing, and supporting your team to deliver exceptional customer service and operational excellence.

### Key Responsibilities

* Coach and develop your team to achieve high levels of customer satisfaction and operational efficiency
* Act as an escalation point for customer queries, orders, and returns
* Investigate and resolve issues related to damaged, lost, or missing items
* Manage daily volumes of inbound and outbound orders to ensure timely completion

### Requirements

* Direct or relatable experience supervising a customer service support team
* Excellent communication, stakeholder management, and customer service skills
* Sound troubleshooting and problem-solving capability
* Intermediate experience in MS Office applications

### What We Offer

At CEVA Logistics, we value diversity and inclusion. We offer a range of employee benefits to support your wellbeing, work-life balance, and professional development. Our benefits include flexible work options, employee assistance programs, and opportunities for growth and development.

### Diversity Statement

CEVA Logistics is an equal employment opportunity workplace. We welcome and encourage all qualified applicants, regardless of their background, experience, or abilities.