Client Intake Specialist

2 weeks ago


Manningham, Australia MannaCare Full time
About MannaCare

We are a respected not-for-profit, values-driven organisation dedicated to providing residential, community and in-home aged care services for over 30 years to seniors living in and around Manningham.

We're a little different from traditional aged care providers. Our focus is on serving the local community in a financially sustainable way, without prioritizing profit or individual financial gain.

Role Overview

This is an exciting opportunity to join our Community Team as a Client Intake Specialist. In this role, you'll play a vital part in the smooth administration of new client intake for our Home Care Packages (HCP) and Commonwealth Home Support Program (CHSP).

Key Responsibilities
  • New Referrals Management
    • Review new referrals through the My Care Portal and plan appointments for client admission into the CHSP program
  • Customer Service
    • Provide quality customer service to potential new clients, ensuring their needs are met efficiently and effectively
  • Data Entry and Record Keeping
    • Enter detailed client information into our client management system
  • Service Planning
    • Complete initial assessments and develop service/care plans tailored to each client's needs
  • Vital Database Record Keeping
    • Manage database records accurately and follow up with clients and case managers to ensure delivery of services aligns with our organisational goals
  • Stakeholder Engagement
    • Develop and maintain positive relationships with stakeholders, including internal departments and external partners
Requirements

To be successful in this role, you'll need:

  • Aged Care Experience
    • Experience working in an aged care environment
  • Funding Knowledge
    • Knowledge of the CHSP and HCP funding streams
  • Nursing Qualifications
    • Relevant nursing qualifications with AHPRA registration (EN/RN)
  • Sales Understanding
    • Demonstrated understanding of sales principles and practices
  • Technical Skills
    • Proficiency in Microsoft Office and ability to learn various client management systems
  • Communication
    • Effective communication skills to interact with diverse groups, including older adults, staff, families, and consumers
  • Time Management
    • Excellent time management skills with the ability to prioritize tasks and manage multiple cases
  • Certifications
    • Current NDIS Working Screening Check and driver's license with comprehensive insurance and registered vehicle
What We Offer

As a valued member of our team, you can expect:

  • Competitive Salary
    • A competitive salary, inclusive of salary packaging options, reimbursement of travel expenses, and other benefits
  • Flexible Work Arrangements
    • The flexibility to work in a supportive environment that values your well-being
  • Ongoing Training and Development
    • Opportunities for ongoing training and professional development to enhance your skills and career growth
  • Collaborative Culture
    • A collaborative and positive working culture that encourages teamwork and open communication


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