Sydney Customer Experience Manager
3 days ago
About The Star Entertainment Group
\Component At Echo Entertainment Group, we strive to be Australia's leading integrated resort company. Our mission is to create memorable experiences for our guests through world-class hotels, restaurants, bars, and entertainment venues. \Our properties across Sydney, Brisbane, and the Gold Coast are renowned for their excellence with many award-winning amenities. As an ASX-listed company, we're committed to supporting the communities in which we operate by leading with integrity and values.
\As a seasoned KYC specialist, you will play a key role in proactive outreach to our customers for data collection, including source of wealth, while collaborating with financial crime and risk operations teams. This opportunity allows you to contribute to business risk management by analyzing information and communicating risks and benefits while promoting openness to new approaches and ideas.
\Your Key Responsibilities
\- \
- Customer Engagement - Manage customer outreach and service requests aligned with business priorities for risk and compliance-related outreach.\
- Explain AML, KYC, SOW, and Customer data outreach requests to customers in a clear and concise manner.\
- Maintain accurate customer profile information when completing customer outreach and engagement.\
- Manage customer and internal stakeholder relationships effectively.\
What We're Looking For
\- \
- Previous experience in Financial Crime and AML (Essential)\
- Strong customer relationship management experience (Essential)\
- Experience in a customer-centric process environment\
- Operational experience in a highly regulated industry, such as Casino or Gaming\
With your expertise in customer due diligence, risk assessment, and regulatory compliance, you will navigate the complex gaming industry landscape and ensure high standards of integrity in customer engagement practices.
\What We Offer
\- \
- A competitive salary range of $90,000 - $120,000 per annum, depending on experience\
- Complimentary meals on site, including hot meals, sandwich bar, and more\
- Discounted parking available in the city\
- Flexible working arrangements\
- 30% discounts across award-winning restaurants and accommodations\
- Lifestyle discounts, including gym memberships and dry-cleaning services\
- Career development, training, and courses via The Star Academy\
- Diversity and Inclusion focus areas, including Multicultural, Gender, Aboriginal & Torres Strait Islander, and LGBTQI+\
Please note that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
\Our Culture
\We're committed to creating a diverse, equitable, and inclusive workplace that contributes to exceptional guest experiences, a great work environment for team members, and positive community outcomes.
\We welcome applications from all cultures, ages, religions, genders, LGBTQI+ individuals, Australia's First Nations Peoples, and people with disabilities. We offer flexible working options to balance work and life.
\The Star is a WGEA Employee Citation holder for Gender Equality and has a Gold Award 2022 from the Australian Workplace Equality Index (AWEI) for LGBTQI+ inclusiveness.
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