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Senior Entertainment Operations Manager
2 weeks ago
As a Venue Manager, you will be responsible for leading our team to create unforgettable experiences at our venue. We are seeking a highly motivated and guest-focused individual who can motivate their team to deliver exceptional customer service.
The successful candidate will have a minimum of 2-3 years' experience in managing a busy entertainment/hospitality venue. They will also possess a valid RSA and relevant state-approved managers license, as well as a Working with Children Check.
Key Responsibilities:
- Lead with energy: Be a hands-on leader who motivates your team to provide exceptional customer service
- Boost revenue: Drive up and cross selling to enhance the guest experience and go the extra mile to wow our guests
- Create WOW spaces: Transform your venue into the ultimate FUN destination
- Support your team: Inspire and mentor a high-energy team of customer service, bartender and function host pros
- Manage & oversee operations: Take control of front of house & back of house portfolios like rosters, recruitment, training, forecasting, and more
- Cultivate culture: Build a collaborative, inclusive vibe that makes coming to work exciting
- Grow and shine: Amplify your skills and those of your team while mastering all aspects of a bustling entertainment venue
Benefits:
- Advance your career with a leading entertainment company
- Personalised development tailored to you, plus the chance to learn from some of the best in the business
- A people-first culture that prioritises upskilling, growth, and setting our team up for success
- Extra time off Enjoy three additional paid leave days just for you
- Wellbeing matters. We offer mental health support, EAP services, Mental Health First Aid training, a dedicated DEI committee, and plenty of sub-committees
- Play on us Enjoy free activities for yourself across ALL brands—because work should come with perks
- And most importantly… because we're just that AWESOME
About You:
- Minimum 2-3 years' experience managing a busy entertainment/hospitality venue
- A valid RSA, relevant state-approved managers license and Working with Children Check
- Availability to work nights and weekends. After all, that's where the action is at
- An obsession with providing the best guest experiences
- Experience in driving revenues on shift
- Proactive, with a sense of urgency and a positive can-do attitude
- Excellent written and verbal communication skills
- Well organised planner who works well under timeline pressures and tackling multiple priorities
- Capable problem-solver and thinking on your feet
- Proven ability to build and manage relationships with different stakeholders
- A desire to show off what you've got and what heights you can take the business
