Digital Product Strategist
2 weeks ago
We foster a collaborative environment that empowers employees and celebrates diversity. Our team is passionate about innovation, technology, and delivering exceptional experiences.
Key Responsibilities- Ensure seamless live operations of our website and mobile applications, guaranteeing optimal performance, stability, and user satisfaction across all features.
- Evaluate existing product features, identifying areas for continuous improvement and optimization to drive business growth.
- Analyze user behavior, engagement patterns, and usage data to inform product enhancements, increase retention, and boost satisfaction.
- Proactively identify, investigate, and prioritize defects, coordinating with engineering teams for timely resolution.
- Develop and maintain a strategic roadmap for feature enhancements, based on data insights, customer feedback, and business objectives.
- Collaborate closely with design, engineering, marketing, and customer support to align on feature improvements and product releases.
- Maintain a strong feedback loop with end-users, incorporating input into product improvements and support strategies.
- Contribute to bug triage and resolution processes with development teams, ensuring quality standards are met across platforms.
- Support customer support and community teams by addressing live product issues and participating in resolution communications when needed.
Staying informed on market trends, competitor features, and best-in-class UX standards will help you maintain a competitive edge.
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