Front Office Experience Specialist

1 day ago

Geelong, Victoria, Australia beBeeLeadership Full time
Delivering Exceptional Guest Experiences as a Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team. As the face of our hotel, you will be responsible for delivering exceptional guest experiences from day one.

Your primary objective will be to manage all aspects of front office operations, ensuring seamless service delivery and creating a warm atmosphere that makes our guests feel at home.

A little taste of your day-to-day:

  • Developing and implementing standard operating procedures (SOPs) for front office activities, including guest check-in/check-out, room allocation, and handling inquiries.
  • Hiring and training front office staff to ensure efficient service delivery.
  • Overseeing technology setup, including property management systems, point-of-sale systems, and other software necessary for smooth operations.
  • Contribute to strategies enhancing the guest experience, from arrival to departure.
  • Coordinating with departments to ensure sufficient inventory of essential items, liaising with suppliers and vendors as needed.
  • Manage staffing needs, plan work assignments, establish performance goals, and provide mentoring, coaching, and regular feedback to team members.
  • Liaise between front office and other departments to ensure seamless coordination during the pre-opening phase.
  • Conduct trial stays and testing to identify potential issues or areas for improvement.

To succeed in this role, you will need:

  • Bachelor's degree or higher in Hotel Management or Business Administration.
  • Three years of guest service/hotel experience with at least two years in a management capacity.
  • Proven ability to collaborate with multiple stakeholders and manage competing priorities.
  • Strong communication skills and passion for developing your team.
  • Strategic thinking and an open mind to drive the hotel forward.
  • Full working rights in Australia without restrictions.

In return, we offer:

A competitive salary, a wide range of benefits, impressive room discounts, and some of the best training in the business. We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.

You will have the opportunity to work with a talented team who share your passion for delivering exceptional guest experiences. If you are a motivated and experienced professional looking for a new challenge, please apply now.

This role is available on a permanent basis.

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