Senior Front Office Director

3 days ago

Geelong, Victoria, Australia beBeeGuestExperience Full time $80,000 - $98,000
Front Office Manager Role

This is a senior management position responsible for overseeing the day-to-day operations of the front office.

About This Role
  • Main Responsibilities:
  • Create and implement standard operating procedures (SOPs) for front office staff, including guest check-in/check-out processes, room allocation, handling inquiries, and managing reservations.
  • Hire, train, and develop front office team members to ensure they have the necessary skills and knowledge to deliver exceptional service.
  • Oversee the setup and integration of technology such as property management systems (PMS), point-of-sale (POS) systems, and other software essential for smooth operations.
  • Collaborate with other departments to enhance the guest experience from check-in to check-out and all services in between.
  • Manage staffing needs, plan work assignments, and establish performance goals for team members. Provide regular feedback, mentoring, and coaching.
  • Act as liaison between front office and other hotel departments to ensure seamless coordination and communication during pre-opening activities.
  • Conduct trial stays/mock operations to identify potential issues or areas for improvement.
  • Work closely with sales and marketing teams to develop promotional materials, packages, and campaigns to attract guests and promote loyalty programs.

Requirements:

  • Bachelor's degree in hospitality, business administration, or related field.
  • Minimum 5 years' experience in a similar role within the hospitality industry.
  • Strong leadership, communication, and problem-solving skills.
  • Able to work effectively in a fast-paced environment with multiple priorities.
  • Familiarity with property management systems, POS systems, and other relevant software.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a talented and dynamic team.
  • A positive and supportive work environment.

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