Customer Service Coordinator

1 week ago

North Sydney Council, Australia Invocare Full time
About the Role

We are seeking a highly skilled and empathetic Customer Care Centre Co-ordinator to join our team at InvoCare. As a key member of our customer care centre, you will play a vital role in supporting families during a difficult time.

Key Responsibilities
  • Provide exceptional customer service to families, ensuring a positive experience throughout the funeral planning process.
  • Organise transportation of loved ones into our care, ensuring a seamless and respectful experience.
  • Deliver a strong customer experience, addressing enquiries and concerns in a timely and professional manner.
  • Assist with enquiry follow-up and assorted calls relating to our funeral home brands and cemetery and crematoria memorial parks.
What We Offer

As a valued member of our team, you will enjoy a range of benefits, including:

  • Reward and recognition programs to acknowledge your hard work and dedication.
  • Tailored induction and training programs to ensure your success in the role.
  • Well-designed and fitted-out locations with the latest facilities to assist in providing an exceptional client family experience.
  • Networking opportunities across the business and with peers.
  • Birthday and paid parental leave.
  • Free access to an Employee Assistant Program.
  • Flexible work hours to fit around your life and commitments.
  • Set remuneration bands with regular performance discussions and remuneration reviews.
Requirements

To be successful in this role, you will require:

  • Exceptional customer service skills, with the ability to empathise with families during a difficult time.
  • Experience working in a contact centre environment or in a care industry.
  • High level of resilience and ability to work in a fast-paced environment.
  • Ability to work across multiple locations, including North Sydney and Granville.
How to Apply

If you are a motivated and empathetic individual looking for a rewarding career opportunity, please submit your application. We look forward to hearing from you.

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