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FBO and Charter Operations Coordinator
2 months ago
**Job Summary**
Regional Express Holdings Limited is seeking a highly skilled and experienced FBO and Charter Coordinator to join our team at Adelaide Airport.
**Key Responsibilities**
- Act as the primary point of contact for the Adelaide Fixed Based Operation (FBO), providing exceptional customer service and ensuring seamless charter operations.
- Manage the end-to-end FBO charter process, including acceptance, pricing, staffing, and coordination with third-party contractors.
- Support the management of existing client contracts, developing strong relationships and identifying new business opportunities.
- Collaborate with the Rex Group Safety Department to investigate safety-related incidents and implement corrective actions.
- Coordinate and execute Rex Group charter requirements for scheduled and ad-hoc services.
- Monitor and manage the performance of FBO and charter operations, providing administrative support as needed.
- Complete Ground Operations training to upskill ground handling personnel, engineering, outports, and third-party contractors.
- Assist the Adelaide Airport Manager with other duties as required.
**Requirements**
- Previous airline experience is essential.
- Eligibility to hold an ASIC (Aviation Security Identity Card).
- Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
- Strong problem-solving skills and the ability to handle challenging situations.
- Detail-oriented with good organizational skills to manage multiple customer inquiries simultaneously.
- Ability to work in a team environment and a commitment to on-time performance.
- Previous customer service experience is mandatory.
- Able to work shift work, including early starts, evenings, and weekend work.
- A strong work ethic, with the ability to work well within a diverse community of highly motivated stakeholders.
- Proficiency with computer productivity applications, such as Microsoft Office (advanced IT skills are highly regarded).
- Ability to work unsupervised.