Client-Focused Service Delivery Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeServiceDelivery Full time $140,000 - $170,000
Results-Focused Service Delivery Professional

The ideal candidate will possess a strong background in managing professional services delivery, with expertise in stakeholder engagement, issue resolution, and continuous improvement. A bachelor's degree in Business, Technology, or a related field is required, while certifications in ITIL, PMP, or Agile are preferred.

  • Drive outcomes, build trust, and grow your career by delivering exceptional service to our clients.
  • Own client relationships and lead service delivery success through proactive communication and strategic planning.
  • Join a leading transformation partner that empowers organisations to achieve their goals.

This role involves coordinating BAU support, overseeing projects and work orders, and ensuring our service agreements deliver value. As the key contact post-implementation, you will become a trusted advisor, driving continuous improvement and lasting client relationships.

  • Lead daily service delivery for assigned clients, ensuring smooth operations and satisfaction.
  • Manage work orders, project coordination, and PartnerPlus contracts to ensure optimal resource utilisation and delivery outcomes.
  • Facilitate regular client meetings and maintain effective communication strategies to drive client satisfaction.
  • Oversee incident management, SLA compliance, and reporting activities to ensure seamless service delivery.
  • Collaborate with internal teams to identify opportunities for upsells, renewals, and service enhancements.
  • Support business development and promote Fusion5's Connect programme to drive growth and revenue.

Our team is passionate about making a difference in the lives of our clients and colleagues. We invest in your growth, wellbeing, and success through a comprehensive offering that supports your career and life:

  • Individual Performance and Development Plans to help you achieve your goals.
  • Professional Self-Care to ensure your physical and mental wellbeing.
  • Diversity and Inclusion to foster a culture of respect and belonging.
  • Social Connection and Recognition to celebrate your achievements.
  • Environment and Community to make a positive impact on the world around us.

Ready to take your career to the next level? Join us and be part of a team that's transforming businesses through service excellence, innovation, and strong client partnerships.

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