Admissions Care Specialist

1 day ago

Melbourne, Victoria, Australia beBeeCare Full time $55,000 - $80,000
Optimise Occupancy and Deliver Exceptional Customer Journeys

The Admissions Coordinator plays a pivotal role in streamlining admissions processes, ensuring seamless customer experiences from initial enquiry to post-admission support. By fostering strong relationships with referrers and collaborating closely with the Client Services Enquiry Manager, you will identify key sites for optimisation and implement efficient sales and admission strategies.

This hands-on role involves guiding customers through each stage of the admissions process, championing aged care admissions and regulatory requirements, contributing to meeting sales targets, and maintaining healthy occupancy levels. You will cultivate and manage relationships with referrers, oversee the complete admissions journey from initial enquiry follow-up and facility tours to fee discussions, and support prospective residents and their families with admissions paperwork.

As a field-based role, you will support Mercy Health homes across various locations, including Parkville, Keon Park, Templestowe, and East Melbourne. Ideal candidates reside nearby, possess excellent communication skills, and are passionate about delivering exceptional resident-centred care.

To thrive in this role, you must:

  • Provide prompt and courteous customer service to prospective customers, current residents, visitors, and employees.
  • Manage the admissions process, including handling enquiries, engaging with referrers, conducting site tours, facilitating pre-admission discussions, and generating resident agreements.
  • Ensure compliance with managing the customer journey through CRM systems and prompt follow up on all leads.
  • Collaborate with Business Development Consultants and Service Managers to identify new referring pipelines and maintain strong referrer relationships.
  • Proactively manage the enquiries pipeline to convert enquiries into sales and maintain compliance with internal systems (CRM, eCase, MAC, etc).
  • Foster relationships with respite residents and their families to optimise re-admission and permanent conversions.
  • Assist families and representatives in understanding relevant Fees and Charges and Mercy Health's admissions policies, facilitating the completion of admissions paperwork and agreements prior to admission.
  • Coordinate room turnover processes with site maintenance and cleaners, overseeing tasks such as carpet cleaning, painting, and setting up display rooms.
  • Log resident movements in eCase and liaise with Medicare as needed.
  • Conduct daily site inspections and ensure display rooms are prepared to welcome visitors.

Required qualifications include business administration or sales experience, preferably with related fields. A current Police Record Check and/or NDIS clearance are also essential.

Join our team at Mercy Health and contribute to shaping the future of healthcare by delivering meaningful outcomes for people's lives.

At Mercy Health, we value diversity and inclusivity, encouraging applications from Aboriginal and Torres Strait Islander peoples, and individuals from diverse backgrounds, ages, sexualities, genders, abilities, and cultural contexts.

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