Sofitel Club Attendant
7 days ago
Job Title: Sofitel Club Attendant - Luxury Hospitality Professional
Job Summary:
We are seeking a highly skilled and experienced hospitality professional to join our team as a Club Sofitel Attendant. As a key contact for our guests, you will be responsible for providing exceptional service and ensuring a luxurious experience for all Club Sofitel guests.
Key Responsibilities:
- Maintain a thorough knowledge of all hotel facilities and promotions
- Attend to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
- Prepare and serve food & beverages
- Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation
- Maintain food & beverage stock and inventory control based on current and future occupancy
- Complete check in and check out procedures and adhere to hotel standards
- Update guest profiles, maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
- Communicate with a diverse range of people in a professional manner
Requirements:
- Minimum 12 months experience in a luxury hotel environment
- Highly organised and able to effectively manage priorities
- Strong focus on guest and team relations
- Project a professional image at all times through personal presentation/interpersonal skills
- Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
- Display high energy levels and demonstrate versatility in responding to guest requests and situations
- Remain calm and effective in high volume work situations
- Be a good team player; contribute to and assist co-workers without being asked
- Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
- Previous reception/attendant experience preferred
- Valid RSA and knowledge of Opera is an advantage
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Melbourne, Victoria, Australia SOFITEL Full timeAbout Sofitel Melbourne on CollinsSofitel Melbourne on Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre, and business precincts. Our hotel offers 363 rooms with breathtaking views over Melbourne, an exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.Job DescriptionWe are seeking talented...
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Melbourne, Victoria, Australia SOFITEL Full timeAbout Sofitel Melbourne on CollinsSofitel Melbourne on Collins is a 5-star luxury hotel located in the heart of Melbourne's shopping, theatre, and business precincts. Our hotel offers 363 rooms with breathtaking views over Melbourne, an exclusive Club Lounge, and sophisticated modern dining at No35 restaurant.Job DescriptionWe are seeking talented...
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