Sofitel Club Attendant

4 weeks ago


Melbourne, Victoria, Australia Accor Full time

Job Title: Sofitel Club Attendant - Luxury Hospitality Professional

Job Summary:

We are seeking a highly skilled and experienced hospitality professional to join our team as a Club Sofitel Attendant. As a key contact for our guests, you will be responsible for providing exceptional service and ensuring a luxurious experience for all Club Sofitel guests.

Key Responsibilities:

  • Maintain a thorough knowledge of all hotel facilities and promotions
  • Attend to guest's requests quickly and efficiently, constantly striving to provide total customer satisfaction
  • Prepare and serve food & beverages
  • Monitor the Responsible Service of Alcohol and ensure compliance with Victorian legislation
  • Maintain food & beverage stock and inventory control based on current and future occupancy
  • Complete check in and check out procedures and adhere to hotel standards
  • Update guest profiles, maintain guest accounts and relevant information during their visit, ensuring charges are posted to the correct account
  • Communicate with a diverse range of people in a professional manner

Requirements:

  • Minimum 12 months experience in a luxury hotel environment
  • Highly organised and able to effectively manage priorities
  • Strong focus on guest and team relations
  • Project a professional image at all times through personal presentation/interpersonal skills
  • Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
  • Display high energy levels and demonstrate versatility in responding to guest requests and situations
  • Remain calm and effective in high volume work situations
  • Be a good team player; contribute to and assist co-workers without being asked
  • Flexibility to work a rotating roster, including early mornings, evenings, weekends and public holidays
  • Previous reception/attendant experience preferred
  • Valid RSA and knowledge of Opera is an advantage


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