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Hotel Operations Manager

1 month ago

Brisbane, Queensland, Australia Marriott Full time

Marriott International is seeking a skilled Night Auditor to join our team at The Westin & Four Points by Sheraton Brisbane. This role offers an exciting opportunity to work in a high-volume hospitality environment and develop your skills in hotel operations management.

About the Role:

  • Manage end-of-night activities, including posting charges to guest accounts, reconciling reports, and running backups to ensure accurate and secure financial records.
  • Provide exceptional guest service by handling check-ins, check-outs, room assignments, and requests for changes or late check-outs, ensuring a seamless experience.
  • Reconcile financial transactions and hotel activities, addressing any discrepancies to maintain the integrity of our financial records.
  • Anticipate guests' needs, actively listening and asking questions to tailor their experience.
  • Resolve issues promptly and innovatively to maintain high customer satisfaction and loyalty.
  • Report accidents, injuries, and unsafe conditions to management to ensure a safe working environment.
  • Operate the telephone switchboard, process wake-up calls, and inform guests of messages received.

What We Offer:

  • A competitive estimated salary of $AUD 60,000 per annum, based on the national average for this role in Brisbane.
  • Discounts on hotel rooms, food, and beverage across Marriott International properties worldwide.
  • Recognition programs to motivate you and opportunities for professional growth and development.
  • Wellbeing and mindfulness programs to support your physical and mental health.
  • An Employee Assistance Program to provide support when you need it.
  • Access to 'Great Places to Work' certified benefits.

About You:

  • Minimum 2 years of experience in a similar role, preferably in a high-volume hospitality environment.
  • Experience with Opera software is preferred but not required.
  • Strong customer service skills, with the ability to build positive relationships with guests.
  • A passion for the hospitality industry, with a commitment to learning and professional growth.

At Marriott International, we are committed to empowering our guests to regain control and enhance their well-being while traveling. Join our team and become part of our dedication to excellence in service and operational efficiency.