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Customer Service Representative
2 months ago
This position is responsible for delivering exceptional customer service and providing administrative support to our team. As the first point of contact, you will be the face of Workskil Australia, making a lasting impression on our customers.
Key Responsibilities- Provide timely and effective support to customers, directing inquiries to the appropriate area as needed.
- Utilize strong administration skills to maintain accurate records and ensure seamless day-to-day operations.
- Develop and maintain a professional and friendly demeanor, even in challenging situations.
- Collaborate with colleagues to achieve team goals and objectives.
- Stay up-to-date with industry developments and best practices to continuously improve service delivery.
- Excellent communication and interpersonal skills.
- Strong administration and organizational skills, including proficiency in Microsoft Office Suite.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Experience in a customer-facing role, preferably in a reception or front-of-house setting.
- Ability to maintain confidentiality and handle sensitive information with discretion.
Workskil Australia is a national not-for-profit organization dedicated to supporting Australians in achieving economic and social self-reliance. We provide a range of employment, work experience, and community services across Australia.
We value excellent customer service, integrity, and honesty in our employees. We seek individuals who are passionate about working with those in need, results-focused, and committed to contributing to a strong team.
What We Offer- A competitive salary package, including tax-effective salary packaging options.
- Ongoing career development and training opportunities.
- A supportive and inclusive work environment.
- The opportunity to make a meaningful difference in the lives of our customers.
