Customer Service Representative

1 day ago


Osborne Park, Australia Silver Chain Group Limited Full time

About the Role

Silver Chain Group Limited is seeking a skilled Customer Service Representative to join our Contact Centre team in Osborne Park, WA.

As a key point of contact, you will be responsible for delivering exceptional service to our clients and internal customers with every interaction.

Key responsibilities include:

  • Providing outstanding customer service with an empathetic and supportive attitude
  • Handling inbound call enquiries efficiently and effectively
  • Actioning emergency calls in a calm and professional manner
  • Adhering to key performance indicators

Working Arrangements

Full-Time and Part-Time shifts are available across multiple shift bands. Part-time roles require a minimum 30 hours commitment per week.

During probation, you will be rostered within our core business hours between 8am – 6pm. Once you successfully complete probation, you will move into your choice of available options:

  1. Full Time Evening available to work Mon – Fri between 10am – 10pm
  2. Part Time Evening (30 hours per week) available to work Mon – Fri 12pm – 10pm

Training and Development

You will be required to undertake 4 weeks of compulsory paid full-time training from Silverchain House in Osborne Park.

At Silverchain Group, we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role, you will be part of our hybrid work model.

Benefits

  • Competitive hourly rate + super + the ability to salary package up to $18,550
  • Discounted private health insurance with Medibank, nib and HBF
  • Option to purchase 1-2 weeks extra leave per year
  • Paid parental leave of 12 weeks
  • Comprehensive health and wellbeing resources and support
  • Leave loading payment on top of your annual leave
  • Subsidised gym membership with participating gym partners

About Silver Chain Group Limited

For nearly 130 years, Silver Chain has been a leading provider of high-quality health and aged care in the homes and across Australia.

We'll provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.



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