Customer Service Representative

4 weeks ago

Osborne Park, Australia Silver Chain Group Limited Full time

About the Role

Silver Chain Group Limited is seeking a skilled Customer Service Representative to join our Contact Centre team in Osborne Park, WA. As a key point of contact, you will be responsible for delivering exceptional service to our clients and internal customers with every interaction.

Key Responsibilities

  • Provide outstanding customer service with an empathetic and supportive attitude
  • Handle inbound call enquiries efficiently and effectively
  • Action emergency calls while remaining calm and composed
  • Meet key performance indicators and contribute to the team's success

Working Arrangements

Full-Time and Part-Time shifts available across multiple shift bands. Part-time roles require a minimum 30 hours commitment per week.

During probation, you will be rostered within our core business hours between 8am – 6pm. Once you successfully complete probation, you will move into your choice of available options:

  1. Full Time Evening available to work Mon – Fri between 10am – 10pm
  2. Part Time Evening (30 hours per week) available to work Mon – Fri 12pm – 10pm

Training and Development

You will be required to undertake 4 weeks of compulsory paid full-time training from Silverchain House in Osborne Park.

At Silver Chain Group Limited, we are proud to support hybrid flexible working options. Once you have completed office-based training and we've set you up for success in the role, you will be part of our hybrid work model.

Benefits

  • Competitive hourly rate + super + the ability to salary package up to $18,550
  • Discounted private health insurance with Medibank, nib and HBF
  • Option to purchase 1-2 weeks extra leave per year
  • Paid parental leave of 12 weeks
  • Comprehensive health and wellbeing resources and support
  • Leave loading payment on top of your annual leave
  • Subsidised gym membership with participating gym partners

About You

  • Previous experience within a customer service environment
  • Previous experience working in a contact centre desirable but not essential, as full training will be provided
  • MUST hold a valid National Police Clearance or be willing to obtain one
  • Strong attention to detail, excellent problem-solving skills and lateral thinking
  • Experience working in a fast-paced environment with a passion to deliver exceptional customer service
  • Possess excellent work ethic and behaviour
  • Ability to clearly communicate effectively with customers and stakeholders
  • The ability to work from home through a reliable internet connection (equipment provided)
  • Ability to pick up and learn new systems quickly

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