Claims Expert

3 days ago

Tweed Heads, New South Wales, Australia beBeeProfessional Full time $65,000 - $80,000

Senior Claims Manager Role

Job Description:

We are seeking an experienced claims professional to join our team. As a senior team member, you will set the standard in claims management while guiding and supporting others around you through mentoring and coaching colleagues and leading by example to create a culture of collaboration.

Responsibilities:
  • Proactively manage a portfolio of workers compensation claims to achieve the optimum outcome of early and sustainable return to work with reasonable claim costs.
  • Collaborate with medical professionals, employers, brokers, rehab providers and other stakeholders to create an effective Return to Work strategy.
  • Assist the worker and employer with the claim process, providing support, managing expectations and ensuring timely access to required services to support return to work and injury recovery.
  • Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.
  • Respond to escalations and provide coaching and mentoring to other members of the team.
Required Skills and Qualifications:
  • Minimum 3 years of experience managing claims within the New Zealand Accident Compensation Scheme is mandatory.
  • Currently residing in New Zealand to be eligible for relocation bonus.
  • An empathetic, resilient, and motivational approach to provide customer-centric support.
  • A driven professional with highly developed written and verbal communication skills.
  • Careful consideration to detail with a high concern for accuracy to manage stakeholder engagement.
  • A team player who likes to work collaboratively and can also work independently.
What We Offer:

We stand together as equals. An equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

  • A vibrant, collaborative innovative team culture.
  • Flexibility with opportunity to WFH when fully trained in role.
  • A corporate wellbeing program with discounted health insurance and gym membership.
  • Access to discounts at over 350 retailers through Rewards Hub program.
  • Entitlement to an annual tenure and performance-based recognition reward.
  • Comprehensive learning and development support.
  • Companywide events to celebrate success.
  • Quarterly Reward and Recognition Awards.
  • Up to 16 weeks paid parental leave, plus super.

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