Injury Management Specialist

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Tweed Heads, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The Injury Management Specialist will be the expert on workplace injury management practices to support Case Managers in developing the most effective return to work/life and recovery strategies.

This will be a full time, permanent position based in the Tweed Heads office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Contribute to practice and professional development initiatives.
- Review and provide responses to internal audits, emerging trends and claims management practices.
- Working closely with Managers to assess areas of improvement regarding treatment management.
- Progress matters as a priority and meeting reporting standards whilst recommending action to reduce risks.
- Identify and assist Claims Operations team members to address barriers to enable early return to work outcomes and review of strategy on long term claims
- Actively participating in telephone discussions with treating health practitioners when reviewing Management Plans.
- Assist with the implementation of injury management, rehabilitation and vocational rehabilitation Initiatives
- Assist and guide Operations team members in personalising their claims management approach, such as writing tailored questions for medical reports, rehabilitation and independent medical reports
- Follow up to ensure actions are completed on files in order to review and influence a continuing case management strategy and claim finalisation.
- Assess and advise guide Claims Operations team members on appropriate services for claims management.
- In conjunction with the Team Leader identify, develop and implement effective strategies to support the achievement of key performance and remuneration measures and deliver the desired customer experience.
- Identify, develop and support and/or implement new initiatives, quality and continuous improvement activities as part of a continuous improvement process in own work and team.
- Review and sign off on Minor/Non-Minor injury decisions in accordance to NSW CTP legislation.

ABOUT YOU
- You enjoy sharing knowledge and coaching.
- Strong oral and writer communication skills and a passion for working in a team environment to achieve outcomes, customer focused approach and someone who loves attention to detail.
- Demonstrated experience in Injury management, particularly high risk significant injury claims.
- Tertiary studies in Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Exercise Science, Nursing, or other Allied Health Field), is required.
- Experience in injury management in rehabilitation/insurance/workers compensation is desirable.

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super