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Support Coordinator

2 months ago

Mackay Regional, Australia Mind Australia Limited Full time
About the Role

We are seeking a self-motivated, compassionate Support Coordinator for a fixed-term, part-time role (30.4 hours/week) to work alongside a dynamic team in a supportive environment. Working from home, you will provide Level 2 Support Coordination to participants with complex needs to initiate and coordinate their NDIS plan, negotiate appropriate support, access a range of mainstream services and community support, and develop their skills and confidence to manage their plan independently.

Key Responsibilities
  • Deliver person-centred, timely support coordination services consistent with defined goals and aspirations identified in NDIS plans.
  • Provide an exceptional customer experience ensuring service delivery needs and wants are met by external service providers within funding budgets.
  • Actively manage multiple/complex supports from a range of providers and make ongoing adjustments when required.
  • Support participants to develop skills and build capacity to understand and manage their NDIS plans.
  • Collaborate with a range of services, families, and the community to ensure a co-ordinated, integrated response to client's recovery goals.
Requirements
  • Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy, or other health-related field.
  • Expertise in working with people with mental health issues, complex needs, and interacting with families and carers.
  • Proven capacity to plan and prioritise meeting customer service delivery requirements.
  • Demonstrated understanding of NDIS including the NDIS price guide and legislation, with ability to build strong relationships with service providers, clinical teams, and key stakeholders.
Benefits
  • Salary packaging up to $15,899 p.a. allows you to allocate a portion of your pre-tax income to cover living expenses.
  • Access to our Employee Assistance Program (EAP), provided by Converge International, for you and your immediate family members.
  • Fitness Passport - Access to our corporate health and fitness program, providing you and family with access to a wide choice of fitness facilities.
  • Work flexibility arrangements available for maintaining your work-life balance.