Policy Support Specialist

4 weeks ago


Perth, Western Australia Vero Insurance Full time

Key Responsibilities:

We are seeking a Policy Support Officer to join our Real Estate, Proc & Ops Team based in Perth on a fixed term full-time basis. The successful candidate will be responsible for accurate and timely processing and preparation of policy administration activities, including quote preparation, new business, endorsements, cancellations, and renewals into mainframe or web applications specific to Workers Compensation.

Key Requirements:

  • Demonstrated experience and high performance in a business operations role
  • Proven experience in balancing multiple key deliverables in a dynamic environment
  • Attention to detail and accuracy in completing data input activities
  • Developing problem-solving skills, including the ability to consider different possible solutions to a problem and the application of judgment required to resolve minor issues
  • Analytical skills, including the ability to apply underwriting guidelines/experience in preparing recommendations for individual risk acceptance or declinature
  • Interpersonal and customer service skills, including the ability to deal with difficult customers and build relationships and rapport at all levels
  • Computer literacy and navigation skills

What We Offer:

Suncorp's employee benefits are designed to support, empower, and reward our people. Some of our benefits include:

  • Employee rewards - exclusive offers on more than 400 of Australia's large retailers
  • Employee discounts - discounts across our brands and various products
  • Study support - we encourage external learning and offer study support to eligible employees
  • Parental Leave - all permanent employees who are primary carers are offered 20 weeks parental leave
  • Wellness - we offer a wide range of initiatives to promote our employees' health and financial wellbeing


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