Service Delivery Manager
4 weeks ago
As a Service Supervisor at Apple, you will be responsible for overseeing the performance of specialists in delivering exceptional customer experiences. Your key objective will be to ensure that specialists meet functional Key Performance Indicators (KPIs) on a daily basis. To excel in this role, you must possess excellent communication skills, both verbal and written, as well as be detail-oriented and a team player who can share best practices. A strong work ethic and leadership skills are also essential. Additionally, you will need to be flexible and able to work a variety of shifts, including nights and weekends. In this role, you will also serve as a subject matter expert in business processes and systems, driving innovation and persistence in recommending and implementing best practices and process improvements within Retail Customer Care.
Key Responsibilities:- Oversee specialist performance to meet functional KPIs
- Ensure excellent customer experience through effective communication and problem-solving
- Drive process improvements and best practices within Retail Customer Care
- Lead by example with a strong work ethic and leadership skills
- Collaborate with the team to share knowledge and best practices
-
IT Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Northbridge Recruitment Full timeIT Service Delivery ManagerThis is a highly influential role that will operate across the entire business. The successful candidate will be responsible for managing external vendors and IT service providers, with a major focus on operational management and day-to-day management of IT services. Key responsibilities include tracking of tickets, managing SLAs,...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia ASG Group Full timeService Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at ASG Group. As a Service Delivery Manager, you will be responsible for ensuring seamless service delivery for our key clients. This involves managing projects, resolving reliability issues, tracking service metrics, and maintaining positive client...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia Capgemini Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Capgemini. As a key member of our Applications Managed Services team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesManage and assure the quality of delivery to clients by ensuring process implementation,...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia ASG Group Full timeService Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at ASG Group. As a Service Delivery Manager, you will be responsible for ensuring seamless service delivery for our key clients. This involves managing projects, resolving reliability issues, tracking service metrics, and maintaining positive client...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Capgemini Full timeAbout the RoleWe are seeking an experienced Service Delivery Manager to join our team at Capgemini. As a key member of our Applications Managed Services team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesManage and assure the qualities of delivery to the client, by ensuring process...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia ARQ Group Full timeAbout the Role:The Service Delivery Manager is a critical role that requires a strong understanding of technology markets and client needs. As a respected Managed Services specialist, the incumbent will support customer operational requirements and be viewed as a key partner by customers.The role works closely with delivery teams to ensure solutions are...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Capgemini Full timeService Delivery ManagerCapgemini is seeking a Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that client business application systems are maintained and supported to achieve an efficient and effective delivery of services aligned to contractual obligations.Key Responsibilities:Manage...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia Centorrino Technologies Full timeUnlock Your Potential as a Service Delivery Manager at Centorrino TechnologiesAt Centorrino Technologies, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Service Delivery Manager, you'll play a pivotal role in driving our growth and success.About the RoleWe're seeking a highly skilled and experienced Service...
-
IT Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Raytheon Technologies Full timeJob Summary:Raytheon Australia is seeking an experienced IT Service Delivery Manager to join our IT team. The successful candidate will be responsible for managing a large team of IT support staff in the effective delivery of workplace IT computing services to staff across multiple regions.Key Responsibilities:Responsible for day-to-day management, resource...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Capgemini Full timeAbout the RoleCapgemini is seeking a skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring the smooth delivery of IT services to our clients. This includes managing application configuration and upgrades, problem analysis and resolution, and defining and providing application problem analysis...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia dnata Full timednata is a leading ground services company seeking a motivated and experienced professional to join our team as a Service Delivery Manager. In this role, you will be responsible for managing the day-to-day operations of our passenger services team at Sydney International Airport.The ideal candidate will have a strong background in aviation and customer...
-
Service Delivery Manager
5 days ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeService Manager Job DescriptionOur client, a well-established marketing, distribution, and sales provider of print solutions and 3D milling technologies, is seeking a highly experienced Service Manager to lead their customer service team.Key ResponsibilitiesManage a team of technical service professionals to ensure exceptional customer service...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia ARQ Group Full timeAbout the Role:The Service Delivery Manager is a critical role within our organization, responsible for ensuring the successful delivery of managed services to our customers. As a customer advocate, you will work closely with our delivery teams to understand customer needs and requirements, and develop solutions that meet their expectations.Key...
-
Service Delivery Manager
1 month ago
Sydney, New South Wales, Australia Capgemini Full timeAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Capgemini. As a key member of our Applications Managed Services team, you will be responsible for ensuring the delivery of high-quality services to our clients.Key ResponsibilitiesService Delivery: Ensure that client business application systems are maintained and...
-
Service Delivery Manager
1 week ago
Sydney, New South Wales, Australia Optimal Recruitment Full timeAbout the RoleWe are seeking a highly skilled Service Manager to oversee the delivery of exceptional customer service. The successful candidate will be responsible for managing a team of service professionals, ensuring that all customer inquiries and concerns are addressed in a timely and efficient manner, and maintaining high levels of customer...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia ASG Group Full timeService Delivery ManagerWe are seeking a highly skilled Service Delivery Manager to join our team at ASG Group. As a Service Delivery Manager, you will be responsible for ensuring seamless service delivery for our key clients. This role requires strong leadership skills, exceptional client-facing abilities, and a solid understanding of ITIL practices and...
-
IT Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Northbridge Recruitment Full timeIT Service Delivery ManagerThis role will oversee the management of external vendors and IT service providers, focusing on operational management and day-to-day management of IT services. Key responsibilities include tracking tickets, managing SLAs, and running small improvement initiatives to ensure vendors deliver as expected. The successful candidate will...
-
Service Delivery Manager
4 weeks ago
Sydney, New South Wales, Australia Laing O'Rourke Group Full timeAbout Laing O'RourkeLaing O'Rourke is a leading international construction and infrastructure company with a rich history in Australia. With a presence spanning over 70 years, we have established ourselves as a trusted partner in delivering complex projects across the country.Our business is built on a strong foundation of innovation, technology, and a...
-
Service Delivery Manager
2 weeks ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Service Delivery ManagerCompany: Tal Services LimitedJob Summary:The Service Delivery Manager will oversee the delivery and support of IT services to ensure high performance, reliability, and alignment with the business needs in Tal Services Limited's life insurance business.Key Responsibilities:Service Delivery Management:Oversee the end-to-end...
-
Service Delivery Manager
3 weeks ago
Sydney, New South Wales, Australia Tal Services Limited Full timeJob Title: Service Delivery ManagerCompany: Tal Services LimitedJob Summary:We are seeking a highly skilled Service Delivery Manager to oversee the delivery and support of IT services to ensure high performance, reliability, and alignment with the business needs in our life insurance business.Key Responsibilities:Service Delivery Management:Oversee the...