Workforce Planning Specialist

1 day ago

Perth, Western Australia beBeeWorkforce Full time $114,900 - $137,100
Workforce Planning Specialist

This role involves contributing to the company's success by providing leadership and governance on the strategic agenda.

  • You will be responsible for workforce management, determining resourcing needs, short-term planning, and productivity initiatives.

As a key member of the Strategic Workforce Planning team, you will partner with operational teams to set day-to-day management and plans for operations.

You will leverage workforce planning tools and contact centre technologies to continuously monitor call and message queues in real-time.

  • Provide actionable insights and impact assessments to support workforce optimisation and enhance customer experience.
  • Schedule resources aligned with business KPIs and service levels.
  • Manage scheduling requests up to 30 days in advance for all staff activities.

You will offer expert advice to stakeholders on scheduling matters and develop comprehensive performance planning materials.

As a trusted advisor, you will be considered a trusted source of advice for recruitment strategies and workload requirements.

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