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Client Experience Strategist

1 month ago

Melbourne, Victoria, Australia Lyrebird Health Full time

Company Overview

Lyrebird Health is a pioneering healthcare company transforming the quality and accessibility of medical services by automating clinicians' tasks. With a rapid growth trajectory, they are seeking an exceptional professional to join their mission-driven team.

About The Role

This Customer Engagement Manager position plays a vital role in building and maintaining relationships with customers. The ideal candidate will actively support, teach, and help clinicians ensure an effortless experience. Working closely with the head of customer success, this individual will implement churn prevention and expansion playbooks across Small-Medium Businesses (SMB) and enterprises.

The Perfect Candidate

  • Empathy driven: A deep understanding of the clinician experience is essential to solve problems quickly and effectively.
  • Moving with urgency & focus: The ability to prioritize tasks and maintain a high level of productivity is crucial in this fast-paced environment.
  • In the details: An obsessive focus on understanding how clinicians use the product and helping them maximize its usage daily is necessary for success.
  • User Obsession: Unwavering commitment to developing an exceptional product for users guides every decision made at Lyrebird Health.
  • A Builder Mindset: Proactive problem-solving and solution-building are key qualities for this role.
  • An Olympian Work Ethic: Demonstrating ownership, care, and pride in work ensures excellent results.

Estimated Salary: AU$ 90,000 - AU$ 120,000 per year