Technical Support Specialist

1 week ago

Coffs Harbour City Council, Australia beBeeFieldService Full time $90,000 - $120,000
Job Overview

The Field Service Technician plays a crucial role in providing technical support to customers.

This involves working closely with service teams and the manager to ensure that all on-site installations, repairs, and maintenance are completed efficiently.

Main Responsibilities
  • Diagnose errors or technical problems and resolve them using proper solutions.
  • Deliver exceptional customer service to meet customer expectations.
  • Perform equipment upgrades, modifications, and game changes to gaming equipment at customer sites.
  • Investigate and resolve complex system faults and perform repair work as required.
  • Routine Preventive Maintenance and ensuring all activities meet Company & legislative Compliance requirements.
Key Skills
  • Excellent problem-solving and fault diagnostic skills.
  • Proven interpersonal skills and ability to work unsupervised.
  • Demonstrate a strong level of technical competencies.
  • Strong Customer Focus and ability to obtain and hold all relevant licenses.

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