Learning Experience Specialist

7 days ago

Brisbane, Queensland, Australia Bank of Queensland Full time
About Us

At Bank of Queensland, we are a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

We have a family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

We foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Salary and Benefits

$80,000 - $110,000 per year, depending on experience and qualifications. Our benefits package includes flexible working arrangements, discounted financial products, salary sacrificing options, paid parental leave with no minimum, purchase annual leave, discounted private health insurance plan, Employee Assistance Program (EAP), access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility, and more.

Job Description

Our Learning Experience Specialist - Retail Capability will be responsible for building, embedding, executing, and continually refining learning experiences that align with the Retail Capability Framework. This includes creating and delivering onboarding programs, upskill initiatives, performance support tools, and role transition programs.

The successful candidate will lead a small team of capability specialists, guiding and mentoring them to ensure the effective implementation of these learning experiences. They will also facilitate workshops, training sessions, and other learning activities to ensure effective knowledge transfer and skill development.

You will create detailed content briefs and storyboards for various capabilities, working closely with the Learning Design team to develop learning content. This content can range from instructor-led training and facilitation guides to leader-led training, user guides, SOPs, playbooks, infographics, SupportPoint pages, and e-learning modules.

You will consult with subject matter experts across the bank to address small to medium change requests, determining the most appropriate learning interventions.

About You

To be successful in this role, you will have strong information and communication design skills that facilitate effective knowledge transfer and understanding.

Your experience in learning and development will be crucial, enabling you to create impactful training programs and resources. Using your experience in reviewing existing programs with a fresh L&D lens, you will create meaningful learning experiences that drive engagement and growth.

You possess excellent written and verbal communication skills and demonstrate systems thinking capabilities, allowing you to distinguish training needs from other requirements such as process improvement, system design, communication, and change management.

You have intermediate instructional design skills, including video production, e-learning, assessment creation, and classroom facilitation. Your classroom facilitation skills are also well honed.

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