
Optimizing Business Performance
4 days ago
Process Improvement Specialist
The role of Process Improvement Specialist plays a crucial part in Business Banking's efforts to optimize business processes. This involves collaboration with stakeholders to streamline operations and enhance customer experience.
Key Responsibilities
- Develops and shares a clear vision within agile-based squads that align with strategic objectives
- Collaborates with stakeholders to structure an efficient design and implementation approach, leveraging existing principles around virtual teams, Agile, Lean and Human-Centred Design
- Supports the delivery of Business Bank's initiatives, including alignment of deliverables to product strategy to ensure we meet the needs of our customers and financial objectives
- Process Analysis is a critical function to drive uptake where a ramp-up or staged implementation approach has been taken
- Works with key stakeholders to identify variances to benefits and targets and take corrective action to modify designs or procedures as necessary
- Supports Manager Process Design Business Bank in maintaining the Bank's sanctioned end-to-end process architecture, ensuring these remain up to date and in compliance with Enterprise Risk Management framework and the Process Governance Framework
Requirements
- Bachelor's degree or equivalent (desired)
- High level of proficiency in Process Modelling Systems and BPMN methodologies
- Skilled communicator who confidently conveys information in both verbal and written communications
- Can communicate complex data and information in a clear manner for a range of audiences
- Displays a proven track record of leadership experience and capability
- Able to build strong customer relationships in relation to matters involving a wide range of stakeholders
- Demonstrates high ethical standards and integrity in all working relationships
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