Customer Service Representative

2 weeks ago


Pinkenba, Queensland, Australia DSV Full time

Job Summary:

We are seeking a skilled and passionate Customer Service Specialist to join our team at DSV in Brisbane. As a key member of our logistics team, you will play an integral part in the supply chain, liaising with customers and service providers to provide information and problem-solving support.

Key Responsibilities:

  • Establish strong relationships with customers to deliver exceptional service.
  • Provide customers with accurate and timely information on logistics services.
  • Source rates and complete quotations for customers.
  • Identify, research, and resolve customer issues effectively.
  • Follow up on customer inquiries in a timely manner.
  • Enter data into our logistics system and produce reports as required.
  • Ensure all quotations are created in our system and client rates are managed for autorating.
  • Maintain accurate and up-to-date customer information.
  • Make bookings through our order management system.

Requirements:

  • Experience in a customer service role within the logistics industry.
  • Experience using logistics software is preferred.

About DSV:

DSV is a global logistics company dedicated to delivering exceptional customer service and innovative logistics solutions. We are committed to building strong relationships with our customers and partners to drive business success.



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