Customer Service Manager
1 week ago
We are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner.
As a key member of our operations team, you will be responsible for establishing and maintaining excellent working relationships with internal and external customers, ensuring seamless communication and service delivery.
Key Responsibilities- Relay information for any changes to orders from aircraft to internal departments
- Represent the company at internal and external functions, promoting our products and services in a strong and positive light
- Participate in and ensure regular audit and quality controls are conducted
- Provide expert advice to client airlines on customer service, logistical, and customs information
- Improve customer service quality results by obtaining feedback from clients
- Establish communication service standards and implement company productivity, quality, and customer service standards
- Proactively address performance issues, identifying areas of non-performance and providing support to prevent future occurrences
- Contribute to effective cost management through education and training in areas of flight make-up, aircraft loading, and inventory management
- Proven knowledge and experience in a Client Management role
- Food Safety and HACCP qualifications desirable
- Available to work a rotating shift roster, including weekends and public holidays
- Excellent written and verbal communication skills
- Strong problem-solving skills
- Ability to handle challenging situations with tact and diplomacy
- Demonstrated ability to work with a diverse group of stakeholders
- Sound knowledge of the airline catering industry
- Available for occasional out-of-hours work to meet flight schedule demands
- Competent in documentation and records management
- Ability to obtain an ASIC pass and an airside driver's license
- Clear National Police Check required
We are a global leader in air services, offering ground handling, cargo, travel, and inflight catering and retail services. Our team of over 4,000 people helps us produce over 64 million meals and service more than 250,000 flights each year.
As part of the Emirates Group, we are committed to excellence and innovation in everything we do.
-
Customer Service Manager
3 days ago
Pinkenba, Queensland, Australia dnata catering Full time{"title": "Customer Service Manager", "description": "Key ResponsibilitiesAs a Customer Service Manager at dnata catering, you will be the central point of contact for day-to-day operational matters between our company and the airlines, and the conduit for all communication between the operations team and clients.Key responsibilities include:Establishing and...
-
Customer Service Manager
3 days ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner.As a key member of our operations team, you will be responsible for establishing and maintaining excellent working relationships with internal and external customers, ensuring...
-
Customer Service Manager
6 days ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner.As a key member of our operations team, you will be responsible for establishing and maintaining excellent working relationships with internal and external customers, ensuring...
-
Customer Service Manager
1 day ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and support to our airline clients.Key ResponsibilitiesEstablish and...
-
Customer Service Manager
1 week ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner.As a key member of our operations team, you will be responsible for establishing and maintaining excellent working relationships with internal and external customers, ensuring...
-
Customer Service Manager
3 days ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner. As a key member of our operations team, you will be responsible for establishing and maintaining excellent working relationships with internal and external customers.Main...
-
Customer Service Manager
3 days ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled Customer Service Manager to join our team at dnata catering, Australia's largest and most admired inflight catering and retail partner. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and support to our airline clients.Key ResponsibilitiesEstablish and...
-
Customer Service Manager
2 weeks ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the Role:We are seeking a highly skilled and experienced Customer Service Manager to join our team at dnata catering, a leading provider of inflight catering and retail services. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and support to our airline clients.Main Responsibilities:Customer...
-
Customer Service Director
2 weeks ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at dnata catering. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and experience for our airline partners.Key ResponsibilitiesCustomer Service and Relationship Management: Establish and maintain...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia DSV Full timeJob Summary: We are seeking a skilled and passionate Customer Service Specialist to join our team at DSV in Brisbane. As a key member of our logistics team, you will play an integral part in the supply chain, liaising with customers and service providers to provide information and problem-solving support. Key Responsibilities: Establish strong relationships...
-
Customer Service Director
2 weeks ago
Pinkenba, Queensland, Australia dnata catering Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at dnata catering. As a key member of our operations team, you will be responsible for ensuring exceptional customer service and experience for our airline partners.Key ResponsibilitiesCustomer Service and Relationship Management: Establish and maintain...
-
Customer Service Liaison
1 week ago
Pinkenba, Queensland, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our team in Brisbane. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service and support to internal and external customers.Your Key Responsibilities:Establish and maintain strong relationships with customers to...
-
Customer Service Liaison
6 days ago
Pinkenba, Queensland, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our team in Brisbane. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely and accurate resolution of customer enquiries and complaints.Your Key Responsibilities:Establish...
-
Customer Service Representative
3 days ago
Pinkenba, Queensland, Australia DSV Full timeAbout the Role:DSV Air & Sea is seeking a skilled Customer Service Specialist to join our Brisbane team. As a key member of our logistics supply chain, you will be responsible for providing exceptional customer service, resolving issues, and ensuring timely and accurate resolution of customer enquiries and complaints.Your Key Responsibilities:Establish...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia DSV Full timeJob Summary: We are seeking a skilled and passionate Customer Service Specialist to join our team at DSV in Brisbane. As a key member of our logistics team, you will play a vital role in providing exceptional customer service and support to internal and external customers. Key Responsibilities: Establish and maintain strong relationships with customers to...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia Cement Australia Full timeAbout the RoleCement Australia is seeking a highly skilled and motivated Customer Service Officer to join our Supply Chain & Logistics team. As a key member of our National Customer Service Team, you will be responsible for providing exceptional customer service and support to our bulk products customers.Key Responsibilities:Provide timely and effective...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia AMA GROUP AUSTRALIA Full timeGemini Pinkenba is a leading modern accident repair workshop in Queensland, with a team culture that values collaboration and mutual support. The team enjoys regular social events and has a strong focus on career development and progression within the business. The workshop is equipped with state-of-the-art equipment, including pulling racks, Car-O-Liner...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia Cement Australia Full timeAbout the Role:Cement Australia is seeking a highly skilled and experienced Customer Service Officer to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Process and manage customer orders in a timely and efficient mannerRespond to...
-
Customer Service Representative
2 weeks ago
Pinkenba, Queensland, Australia Cement Australia Full timeAbout the RoleCement Australia is seeking a highly skilled and motivated Customer Service Officer to join our Supply Chain & Logistics team. As a key member of our National Customer Service Team, you will be responsible for providing exceptional customer service and support to our bulk products customers.Key Responsibilities:Provide timely and effective...
-
Customer Service Director
2 weeks ago
Pinkenba, Queensland, Australia dnata catering Full timeUnlock a High-Flying Career with dnata CateringAre you ready to take your career to new heights with a leading aviation services provider?We have an exciting opportunity for a Customer Service Director to join our dynamic team at dnata Catering, based in Brisbane Airport. This is a full-time permanent position that offers a competitive salary, 5 weeks annual...
