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Customer Service Representative
2 months ago
We are seeking a highly skilled and experienced Customer Service Representative to join our After Sales and Service team based in Pinkenba on a permanent, full-time basis.
This is a fantastic opportunity for a motivated and customer-focused individual to start their career with a reputable business and open themselves to opportunities for growth and development.
The successful candidate will be responsible for providing exceptional customer service, product advice, and technical support to resolve product warranty issues in a timely and professional manner.
Key Responsibilities- Product Advice and Support: Provide technical product advice and support to customers to resolve product warranty issues.
- Claims Management: Ensure that claims are managed effectively and report on issues, statistics, and procedures.
- System Maintenance: Ensure that our systems are kept up to date.
- Day-to-Day Requirements: Manage day-to-day requirements, including processing work orders and invoices, and arranging suspected product returns.
- Experience: 3+ years of experience in customer service, preferably in a technical support/warranty role.
- Technical Aptitude: Strong technical aptitude and computer skills (preferably with Microsoft).
- Communication Skills: Enjoy communicating effectively with internal and external customers.
- Attention to Detail: Strong attention to detail and ability to multitask.
- Problem-Solving Skills: Problem-solving skills and the ability to work under pressure.
At GWA, we're a supportive community committed to making everyday water experiences extraordinary. Our dedication to water sustainability, customer-first values, and community engagement creates a ripple effect of positive impact, ensuring that our consumers not only enjoy our products, but also contribute to saving millions of litres of water each year.
We celebrate the unique perspectives and talents that everyone brings with them and foster a culture of care where you feel valued and empowered to succeed. Our cultural pillars—We are One Team, We are Customer Focused, and We Care for Each Other—are more than just words; they're our way of life.
What We Offer- Hybrid Working Options: Enjoy a flexible work arrangement that suits your needs.
- Competitive Remuneration: Receive a competitive salary and bonus structure.
- Onboarding Program: Participate in an immersive onboarding program to set you up for success.
- Learning and Development: Take advantage of our Learning & Development programs to grow your skills and career.
- Employee Benefits: Enjoy a range of employee benefits, including paid parental leave, 'Great Rewards' program, and more.
