Crisis Resolution Specialist

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $65,000 - $83,000

About Our Mission

We believe that every person deserves to feel safe, supported, and empowered to be at their best - wherever they are.

We're redefining workplace health, safety, and wellbeing through a seamless blend of technology and human expertise.

Our mobile platform provides 24/7, real-time support from a dedicated team of safety, medical, and mental health professionals - ensuring that our members receive immediate care when they need it most.

In critical situations, we go beyond digital support, offering on-the-ground assistance to manage time-sensitive incidents.

By harnessing real-time insights, we enable organisations to take proactive steps toward a healthier, safer future, which leads directly to tangible business outcomes.

About the Role

You will act as the first point of contact for members who require assistance.

You'll provide support to our members with issues relating to mental health, wellbeing, and physical safety.

You will communicate with our members via Instant message and phone using bespoke systems developed by our engineers.

Supported by comprehensive training, you will confidently handle critical situations.

You will use your judgment in conjunction with your Supervisor's guidance to provide the right support to our Members.

We offer 24/7 support, requiring you to participate in a rotating roster.

Shifts are projected well in advance to allow for personal planning, balance, and flexibility.

Your Key Responsibilities:

  • Coordinate a wide range of emergency and non-emergency requests under the guidance of our Shift Supervisor.
  • Work collaboratively with our team of Nurses and Psychologists to accurately pass on case notes for cases that require escalation.
  • You may occasionally liaise with external stakeholders to ensure the best possible outcome for the member.
  • Provide input into operational processes and functionality.
Requirements

The ideal candidate possesses a growth mindset, is passionate, self-motivated, and takes pride in producing high-quality work every day.

Above all else, you - the ideal candidate - will embody our core values and thrive in a fast-paced, dynamic environment.

You bring to the team:

  • Experience working in complex, high-pressure environments, operations, or inbound call centres.
  • Superior English communication skills - fluency in other languages such as Spanish, Hindi, Mandarin, Thai, or Vietnamese, is an asset but not essential.
  • Experience in working in Culturally and Linguistically diverse communities, complex or crisis environments (Desirable).
  • Experience managing multiple tasks.
  • Strong problem-solving skills.

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